WorkFirst HandBook

Career Scope Services

4.1 Career Scope Services Overview

The Career Scope Services Overview includes:

4.1.1 What is Career Scope?

Career Scope is a four phased WorkFirst employment services and career development pathway that

4.1.2 What are Career Scope Services?

Career Scope services are a package of structured employment activities that help participants find and keep jobs. For most participants, Career Scope services are their first WorkFirst activities and the key to their independence from public assistance. Career Scope services consist of two parts, Job Preparation and Work Search.

  1. Job Preparation: Activities to provide the skills needed to be successful in obtaining the best job possible.
  2. Work Search: Activities that continue to build on skills learned during job preparation with a focus on actual employer contacts.

Work Search may also include:

Other providers, like LEP Pathway providers, may also provide employment services. See Pathways in the resource section below.

4.1.3 How are WorkFirst participants connected to Career Scope services?

DSHS case managers discuss work activity options with WorkFirst participants based on what they need in order to prepare to go to work. A Comprehensive Evaluation (CE) is conducted by the DSHS case manager to determine the participant’s work readiness. Participants that meet the following work ready criteria may be referred to Career Scope.

The “Work Ready Criteria” aids in ensuring participants are ready, willing and able to benefit from employment activities. Using these criteria should result in fewer Refer Backs (RB), time saved and more effective participant engagement.

Participants being referred to Career Scope services need to have:

Participants being referred to Career Scope need to be –

Preferred, but not required –Have a high school diploma or high school equivalency certificate or be enrolled in a high school equivalency program and making satisfactory progress.

For more on when it is appropriate to refer Community Jobs participants to job search, please refer to section 8.3.12 - Stacking CJ with part time Job Search?

Participants who are employed and still on WorkFirst may be referred to Career Scope for services to find a full-time or better job regardless of the number of hours they can participate as long as they are meeting fulltime participation and can come into the WorkSource Center as agreed to with their WFPS and listed on their IRP. The ESD employment coach will determine the services the participant needs in order to be successful.

4.1.4 What is the referral process to Career Scope services?

DSHS staff refers participants to the ESD Career Scope services by using the RI component code. The participants need to have childcare and transportation plans in place before they enter Career Scope activities. The RI should only be opened for the actual time a participant needs to prepare for Career Scope services, but no more than 7 days. The RI can be extended an additional 7 days if necessary, but should only be opened for the actual time a participant needs to prepare for Career Scope services. The DSHS worker must case manage the RI component to ensure the participant is making progress in preparing to enter Career Scope.

(Exceptions: For Limited English Proficient (LEP) refer to Chapter 5.2 LEP Pathway or for Tribal participants, the worker enters the JS code with the contractor code, if the tribe has one, and also uses the RT indicator.)

4.1.5 How long do Career Scope services last?

Career Scope services last up to twelve weeks, divided into three active phases and one post TANF phase for job retention and wage progression  (Workers and Careers). DSHS staff can approve additional Career Scope services based on participation and the recommendations of the ESD Career Scope coach as part of the " Continuous Activity Planning" process.

4.1.6 What are Career Scope participation requirements?

Participants are expected to engage in activities designed to reflect a workplace-like environment in order to prepare them to interact with employers, enter employment and keep a job. Attendance, punctuality, participation and appropriate attire should all be considered.

  1. Each participant is required to participate:
  2. Participants will sign in or be signed into CATS each day they are required to report into their local office. At a minimum participants in fulltime or part time work search must sign in or be signed into CATS once per calendar week (Monday – Friday).
  3. The Career Scope coach will discuss participation standards with the participant after each excused or unexcused absence to improve the participant's engagement in activities. The intervention (contact or attempt to contact)will be documented in eJAS notes. The Career Scope coach will also contact (phone, email, etc.) the WFPS after each unexcused absence. This contact or attempt to contact will be entered in eJAS notes.
  4. On the day following 2 excused or 2 unexcused absences, the Career Scope coach will immediately notify the WFPS to determine if job search is the appropriate activity for the participant. If job search is determined to be the most appropriate activity, the Career Scopoe coach will document in eJAS notes what corrective action(s) is being taken to improve participation. If participation does not improve, the steps in #5 below will be followed.
  5. After conducting a CAP, if it is apparent that Career Scope services are not the appropriate activity for that participant, Career Scope coaches will manually refer the participant back to DSHS. Whenever possible include the participant in the joint evaluation process. Also, note a recommendation for alternative services following the Criteria for Decision Making . If contact with the case manager cannot be made by the second day following a second unexcused absence, and the participant continues to not show to job search, a CAP note will be entered detailing the reason for the referral back and attempts to contact the WFPS or DSHS supervisor. Career Scope coaches will then close the activity code and enter an RB for no more than 4 days.
  6. When a participant calls in to get an excused absence, he or she is excused from participation only for the number of hours necessary. This could be for the entire day. The Career Scope coach documents the excused absence in CATS or if circumstances require, the excused absence will be documented in eJAS notes. This system must be foolproof in each office to ensure that not even one participant is referred back to DSHS for non-participation.
  7. Career Scope coaches will ensure all cases of non-participation and action to correct the situation are documented in eJAS notes. Career Scope coaches must make every attempt to work with the participant and the WFPS so an RB is not required.

DSHS must begin the sanction process for non-participation if the participant fails to participate in Career Scope services, such as being referred back for failing to phoning in to get an excused absence 2 or more times. Good cause must be determined for the reasons the participant did not call in as well as the reasons why the participant did not participate. (For Good Cause information, refer to Handbook section 3.6 Sanctions.)

4.1.7 What are other considerations for accessing Career Scope services or other activities?

Participants may be referred to various "pathways" to access Career Scope services or other activities such as training, Community Services or Community Jobs. The referral and job search documentation procedures may differ. They may be referred to the Pregnancy to Employment Pathway or the LEP Pathway. For additional information on Pregnancy to Employment Pathway see section 5.1 or the LEP Pathway in section 5.2

4.1.8 Who provides Post Employment Career Scope services?

Employment Security staff and/or Career Scope coaches can provide post employment services to help participants who are employed to find full-time or better jobs. Refer to Chapter 4.2 Career Scope Services - Job Preparation/Work Search (Post Employment Services) for details.


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