WorkFirst HandBook

Resolving Issues

6.2 Assessment

Legal References:

The Assessment section includes:

6.2.1 What are assessments?

Assessment is a comprehensive tool used by a WorkFirst Social Service Specialist (WFSSS) to gather detailed information about a person's life and issues that may impact her or his ability to support their family. Results of assessments are used to establish WorkFirst activities for intensive services to individuals. The tool allows a full assessment or a partial assessment to be completed.

Assessment includes:

6.2.2 Who needs it?

An assessment reveals a person's issues and strengths, so we can connect the individual to appropriate resources, services, and activities and foster self-sufficiency.

Request an assessment:

6.2.3 Issues to be resolved

As shown in the chart below, there are many issues that may interfere with a person's ability to become self-sufficient. Any indication of the issues listed below may require a WFSSS assessment so they can be addressed.

Key Issues to resolve
Education & employment Problems in school or on the job may indicate hidden learning disabilities, critical skills gaps, or other factors that require further evaluation.
General health Lack of dental care or physical disabilities may require a referral to a dentist, doctor, SSI or DVR.
Pregnancy or parent of infant Help is available to provide prenatal care, child support, parent education, and to create a better support system for the mother.
Family planning Family planning services are available to avoid unintended pregnancies that can make it harder to achieve independence.
Child health & nutrition Help obtaining immunizations, regular well-child check-ups and health or nutrition advice.
Parent/child development Parenting classes are available to deal with the issues faced by working parents.
Mental health Help is available to deal with depression, anxiety, anger, grief or the aftermath of physical, sexual or emotional abuse.
Domestic violence Social workers can connect participants with domestic violence agencies for expert advice and assistance.
Substance abuse/Chemical dependency Social workers can refer participants for substance abuse/chemical dependency assessment and treatment.
Housing Help in finding stable and adequate housing.
Child care Help in finding safe, affordable, and reliable child care.
Transportation Help in developing a reliable transportation plan (looking at mass transit, insurance, driver's license issues).
Legal Issues Help in dealing with various legal issues that can interfere with employment (like evictions, bankruptcy, or criminal history).
Other agencies/Tribal Connect the family member to other resources (like Head Start or tribal services) or coordinate with other agencies (like CPS).
6.2.4 Are there other considerations?

A person may need additional assessments based on the results of the WFSSS assessment. For example, it may indicate a need for a DASA referral, so the person can be assessed further for drug and alcohol treatment.

6.2.5 eJAS codes

When referring a person to the WFSSS for an assessment, use the eJAS referral codes, such as:

6.2.6 Assessment - Step-by-step guide
  1. After the eJAS comprehensive evaluation or the eJAS note type, the WFPS refers an individual to a WFSSS for an assessment when:
    1. The person is pregnant or parenting a child under 12 months;
    2. An eJAS comprehensive evaluation or the eJAS note type indicates further assessment is needed to determine next (or additional) steps; or
    3. There is a need for an assessment.
  2. The WFSSS, based on the findings of the assessment, provides services, refers and connects the person to the appropriate resources, activities and services.
  3. The WFSSS and WFPS:
    1. Decide whether the person should be deferred from all other activities or combine issue resolution with WorkFirst participation.
    2. Build an IRP with the person that reflects issue resolution services and activities.
    3. Document any new components in eJAS.
    4. Monitor the person's progress closely and authorize support services when necessary.
    5. Connect the person with Career Scope services as soon as possible, once issues are sufficiently resolved.
    6. Have the parent complete the comprehensive evaluation at the same time as resolving the issue or as soon as possible. If the comprehensive evaluation process is interrupted by an immediate crisis, determine if the parent is able to continue with the comprehensive evaluation process.


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