WorkFirst HandBook

Paid & Unpaid Employment

8.7 Community Works

The Community Works Section includes:

The Department of Commerce contracts with local community-based organizations to provide and manage the Community Works program for WorkFirst participants.

Participants needing a core work activity that counts towards federal participation can be referred to the Community Works program to coordinate a worksite with a Commerce contracted case manager who designs and manages the work requirement. Participants are placed on a worksite and supervised by a Worksite Supervisor who provides daily supervision and work training for a minimum of one (1) months to a maximum of twelve (12) months.

Clients who are enrolled in classes at a community or technical college will be enrolled in the Career Development program instead of Community Works.

8.7.1 What is Community Works?

The Community Works program is an unpaid, work experience program that is structured to provide a core work activity for WorkFirst participants that count towards federal participation and builds work ethics, soft skills and work skills.

The Community Works program establishes a nonprofit, tribal or government agency worksite for the participant to obtain the specific skills, training, knowledge, and experience necessary to obtain employment in the participant's chosen career field. Placement into the Community Works program must take into account the participant’s personal employment goals to determine an appropriate worksite.


8.7.2 What are the Community Works referral criteria?

Community Works is intended to provide employment experience that supports a participant’s personal employment goals and counts towards federal participation. See the FLSA/Deeming and Stacking Activities sections for more information about how we use participation in the Community Works program to meet participation requirements. Participants will be enrolled in their work activity for a minimum of one (1) month to a maximum of twelve (12) months. Examples of Community Works referrals are for participants who are:

The WorkFirst Program Specialist/Social Service Specialist (WFPS/WFSSS) will:

8.7.3 Community Works Engagement

Participants are expected to make first contact with the contractor within five (5) business days of the referral with a childcare and transportation plan. Contractors will attempt to contact participants by telephone, email if available, or direct face-to-face meeting if the contractor is on-site at the time of referral. First contact is defined as an actual face-to-face meeting between the contractor and the participant.

If first contact is not made within five (5) business days then the contractor will reject the referral on the 6th business day.

Contractors will meet with the participant to review the results of the Comprehensive Evaluation (if applicable), the participant’s education IRP and any stacked activities to determine the appropriate work activity and worksite.

Contractors will provide program orientation to participants regarding program policies and participation expectations.

8.7.4 Worksite Placement:

Participants will be placed in a work activity no later than 10 business days of first contact. Initial activities can include workplace training and orientation directly related to the worksite. Examples of the training may include safety, workplace competencies, customer service, basic computer skills, work specific skills, etc.

Contractors will establish worksites and ongoing worksite management to include:

8.7.5 Community Works Plan/Worksite Agreement

The contractor will work with the participant to develop a Community Works Plan and sign a worksite agreement. The host worksite administrator and the contractor must sign a worksite agreement. A copy of the signed worksite agreement must be on file with the contracting agency.

Work assignments must have a position description that clearly details the work schedule, specific job duties, and contact information. The worksite supervisor and the participant must sign the position description. Copies of the signed agreement must be provided to the participant, the worksite supervisor and maintained in the participant's file.

Information regarding the participants work schedule, duties and skills will be entered into the Community Works Plan in eJAS. Participants are required to sign their initial Community Works Plan that is developed with their Commerce contractor.  Whenever their program expectations or requirements change, the Commerce contractor will update the plan.  Anytime an update is made to the plan regarding a change in the program expectations or requirements, the Commerce contractor will either have the participant sign the most updated plan, or they will get verbal approval from the participant.

The Community Works Plan can be updated by the Contractor; WFPS/WFSSSs have access to view the Community Works Plan by opening it from the link on the participant's main screen in eJAS.

Note: If the participant is involved with the ACP (Address Confidentiality Program), do not enter the worksite information. The Contractor will enter "ACP" instead of the actual worksite name.

8.7.6 Worksite Supervision

Worksite supervisors are required to provide an employee evaluation for every participant on a monthly basis. Contractors will report information from the evaluations on monthly participation and progression updates via eJAS.

Worksites will be supervised on a daily basis. The worksite supervisor must maintain daily attendance records. If a participant does not show up for work, the absence must be reported immediately to the contractor.

8.7.7 Hold Process

If a participant starts on the Community Works worksite and a situation arises that requires them to be temporarily removed from the Community Works Program, a case staffing should be held with the WF partners.

Once the hold issue has been resolved, the participant should resume their Community Works Program.

8.7.8 Reporting

Worksite supervisors will submit attendance records to the contractor every two weeks. The contractor will enter the attendance records in the actual hours reporting screens in eJAS (see Monitoring Participation chapter). Contractors will report attendance issues using the "Immed" column on the Contractor Caseload Screen:

After two absences (regardless of whether they are excused or unexcused) in one calendar month, the WorkFirst partner/provider will:

This allows the participant to remain in the activity while the service provider, case manager and participant have an opportunity to discuss whether participation in this activity is appropriate.

If it is decided that the activity is not appropriate for the participant, the WorkFirst partner/provider will refer the participant back to DSHS.

Contractors shall report the monthly participation and progression status of each participant using eJAS between the 1st and the 15th of the following month on the previous months' activities.

One month prior to the end of the program and/or in the exit narrative the contractor will document recommendations for next steps upon completion of the program. This will provide the WFPS/WFSSS information when they meet with the participant, resulting in a smooth transition between programs with minimal interruption in participation.

8.7.9 Support Services

Contractors may provide support services related to work activities. Prior to authorizing support services, contractors will review the eJAS Payment History to ensure the guidelines for the category have not been exceeded.

8.7.10 Closing a Community Works Enrollment

Anytime a participant is no longer enrolled the contractor will:

If a participant leaves the program due to unsubsidized employment, the contractor will create the unsubsidized employment screen in eJAS.

8.7.11 Community Works Program - Step-by-step guide
  1. The WFPS/WFSSS will:
    1. Refer the participant to the contractor using the WC component code:
    2. Create the WC component for at least one month, and up to 12 months
    3. Enter the number of hours the participant can work per week, which must be at least five hours, in the Scheduled Hours
    4. Enter the Contractor Code
    5. In the Referral Narrative, include the schedule for any stacked activities that may already be identified or specific information about the upcoming activity if the participant is pending the start of another activity
    6. Authorize support services and child care needed for engagement with the program
  2. Upon receipt of the referral, the contractor will:
    1. Attempt to contact the participant by telephone, or email if available, or a direct face-to-face meeting if the Contractor is on-site at the time of the referral. The contractor will document attempts to contact participants in eJAS case notes.
    2. Arrange First Contact meeting (actual face-to-face meeting) with the participant within five (5) business days from the referral.
    3. Review the referral information, program recommendation, results of the CE (if applicable), and stacked activities to determine if the program recommendation is a good match and identify a worksite.
    4. "Accept" the referral if First Contact is made with the participant within five (5) business days of the referral.
    5. Complete the First Contact column on the Contractor Referral Screen and include details about the first contact with the participant.
      1. If the referred program does not appear to be the best fit for the participant, the contractor will include their recommendation and explanation in the First Contact Note as well. Additional discussions may be required for both partners to agree. If a different program is agreed to, the WFPS/WFSSS will update the component referral with the new component code.
    6. If First Contact is not made with the participant within five (5) business days the Contractor will "Reject" the referral on the 6th business day.
    7. Once accepted, the contractor will:
      1. Develop a work activity for the participant within 10 business days of First Contact.
      2. Create the worksite agreement and the Community Works Plan in eJAS.
      3. Enter the date the participant starts at a work activity in the Actual Start Date column on the Contractor Caseload Screen.
  3. Once the Contractor enters the Actual Start Date in the Contractor Caseload Screen, the WFPS/WFSSS will:
    1. Resolve the discrepancy between the Scheduled Start Date on the Contractor Caseload Screen and the Actual Start Date on the Contractor Caseload Screen by changing the Scheduled Start Date to match the Actual Start Date. This will remove the black triangle from the Contractor Caseload Screen that explains that the Scheduled Start Date does not match the Actual Start Date.
  4. For the duration of the program, the contractor will:
    1. Enter monthly participation and progression status reports in eJAS between the 1st and the 15th of the following month on the previous month's activities.
      1. Participation reporting will include attendance documentation in the eJAS actual hours reporting screens.
      2. Progression reporting will be entered in the Community Works Plan that will include information from the worksite supervisor monthly evaluations, skills progression, and contact with the worksite supervisor.
    2. One month prior to the end of the program and/or in the exit narrative the contractor will document recommendations for next steps upon completion of the program.
    3. Notify the WFPS/WFSSS of attendance issues using the "Immed" column on the Contractor Caseload Screen if the participant has more than two absences within a calendar month.
    4. Document issues related to the work activity in eJAS case notes. Contractors will attempt to resolve worksite issues with the participant. Contractors will involve the WFPS/WFSSS immediately when issues arise that the contractor is unable to resolve or the issue is not related to work but is affecting the participant's ability to participate.
    5. Provide support services related to the participant's work activity. Support services will be documented in eJAS.
  5. At the completion of the program (or anytime the participant leaves the program), the contractor will:
    1. Close the Community Works Plan
    2. Update case notes with exit information including the reason for leaving the program and suggestions for next steps for the participant
    3. Enter the date and select the "reason" code on the Contractor Caseload Screen to electronically refer the participant back to DSHS
    4. Create an Employment Screen if the participant obtains unsubsidized employment
    5. Send an e-message to the WFPS/WFSSS notifying them that the participant is no longer enrolled in the program
  6. At completion of the program, the WFPS/WFSSS will:
    1. Close the component and the contractor code by entering the actual end dates in the Actual End field in the Component/Contractor/IRP Update screen
    2. Determine the participant's next activity
    3. Hold Process
    4. Upon agreement with the WF partners to place the participant on hold, the Contractor will:
      1. Electronically refer the participant back to DSHS by entering the date and selecting the "Issue Resolution" reason code.
      2. Complete the Hold section of the Community Works Plan.
    5. The WFPS will:
      1. Close the WC component and the contractor code by entering the actual end dates in the Actual End field in the Component/Contractor/IRP Update screen (if applicable).
      2. Refer to appropriate activity and component while in Hold status (If applicable)
      3. Reinstate his/her WorkFirst grant (if applicable).
    6. Upon agreement with the WF Partners to return them to the Community Works Program, the WFPS will:
      1. Close the active Hold component (if applicable)
      2. Repeat Steps 1 and 3 above to create WC component referral.
    7. Upon receipt of the Community Works referral, the Contractor will:
      1. Repeat Steps 2 and 4 to accept the participant back into the Community Works program.
      2. Complete the Hold section in the Community Works plan.
      3. Re-evaluate current Community Works plan and update.
      4. Connect the participant back to a worksite.

Once the participant is re-engaged from the Hold, steps 5 through 8 above should be followed.


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