“The mission of the Mental Health Division is to promote recovery and safety.”
Consumer Complaints
The regional support network must demonstrate effective mechanisms for reviewing consumer complaints. A complaint is an informal verbal or written statement by a consumer, family member or other consumer representative, which expresses dissatisfaction with some aspect of mental health services or lack thereof.
The complaint may be filed with a community mental health agency, the regional support network/prepaid inpatient health plan or the Ombudman services.
The goal is to bring resolution to the complaint at the lowest possible level. The regional support network must encourage resolution of complaints at the lowest possible level.
