“The mission of the Mental Health Division is to promote recovery and safety.”

Mental Health Ombuds Services

The regional support network must demonstrate effective mechanisms for reviewing consumer complaints. A complaint is an informal verbal or written statement by a consumer, family member or other consumer representative, which expresses dissatisfaction with some aspect of mental health services or lack thereof. The complaint may be filed with a community mental health agency, the regional support network/prepaid inpatient health plan or the Ombuds services. The goal is to bring resolution to the complaint at the lowest possible level. The regional support network must encourage resolution of complaints at the lowest possible level.

The map below is a visual representation of the counties served by the 13 Regional Support Networks. Contact information for Ombuds services in all of the RSNs are provided below, but you may also click on the county or RSN to see complete contact information for public mental health services in your community.

Chelan-Douglas RSN

Jill Dempsey or Jeff Howard or Erin Nelson
Mental Health Ombudsman Services
Aging and Adult Care of Central Washington
50 Simon St. SE,
East Wenatchee, WA 98802-7727
Toll Free: 1-800-346-4529
Email: dempsj@dshs.wa.gov or howarj@dshs.wa.gov or nelsoec@dshs.wa.gov

Clark County RSN

Melanie Mairino
16420 SE McGillivray,
Suite 130, PMB 910,
Vancouver, WA 98683
Toll Free: 1-866-666-5070
Email: Maiomel@aol.com

Eastern State Hospital

John Murphy
Eastern State Hospital
PO Box 800, Maple Street
Medical Lake, WA 99022-0800
Work Phone: 1-509-565-4520
Email: murphyjo@dshs.wa.gov

Greater Columbia Behavioral Health RSN

Ti Nelson
Benton Franklin Dispute Resolution Center
5219 W Clearwater Suite 11,
Kennewick, WA 99336
Work Phone: 1-800-257-0660
Email: tinelson@bfdrc.org

Grays Harbor County RSN

Theresa Mahar
Grays Harbor County Ombuds
Toll Free: 1-866-439-3064
Email: maharthe@yahoo.com

King County RSN

Dave Black
King County Ombuds - The Exchange Building
400 Yesler Ave, Yesler Building Rm. 402,
Seattle, WA 98104
Work Phone: 1-206-205-5329
Toll Free: 1-800-790-8049
Fax: 206-205-5329
Email: ombuds.mhd@kingcounty.gov

Mental Health Division (HRSA)

Hank Balderrama
Mental Health Division
PO Box 45320,
Olympia, WA 98504-5320
Work Phone: 1-360-902-0820
Email: baldech@dshs.wa.gov

North Central WA RSN

Jeff Howard, Erin Nelson
Aging and Adult Care of Central Washington
1336 Pioneer Way, Suite 103
Moses Lake, WA 98837-2410
Toll Free: 1-800-346-4529
Email:howarj@dshs.wa.gov, nelsoec@dshs.wa.gov

North Sound Mental Health Administration RSN

Chuck Davis and Suzan Lange
North Sound Regional Ombuds
330 Pacific Place,
Mount Vernon, WA 98273
Work Phone: 1-360-416-7004 Ext. 2
Toll Free: 1-888-336-6164
Email: chuckd@nsrsn.org or susanl@skagitcap.org

Peninsula RSN

Diane Knight, Tricia Scott
PRSN Mental Health Ombuds
9004 Washington Ave. NW,
Silverdale, WA 98383
Toll Free: 1-888-377-8174
Work Phone: 1-360-692-1582
Email: ombuds@kitsapdrc.org

Pierce County RSN

Stephanie Keck and Carolyn Glover
Pierce County Ombuds
3580 Pacific Ave.,
Tacoma, WA 98418-7915
Work Phone:253-798-6123
Toll Free: 1-800-531-0508
Email: skeck@co.pierce.wa.us or cglover@co.pierce.wa.us

Southwest RSN

Bernie Altman
Southwest RSN Ombuds
1952 9th Street,
Longview, WA 98632
Work Phone:(360)-414-0237
Email:swrsnombuds@yahoo.com

Spokane County RSN

Tisha Robbins
Spokane County Ombuds
312 W. Eight Ave.
Spokane, WA 99204
Work Phone: (509) 477-4666
Toll Free: 1-866-814-3409
Fax: (509) 477-4666
Email: trobbins@spokanecounty.org

Thurston-Mason RSN

Ann Edington
Thurston County Public Health & Social Services Dept.
412 Lilly Road,
Olympia, WA 98506
Work Phone: (360) 754-2982/(800) 658-4105
Email:

Timberlands RSN

Theresa Mahar
Timberlands Ombuds
Toll Free: 1-866-439-3064
Email: maharthe@yahoo.com

Western State Hospital

Ilene Le Vee
9601 Steilacoom Boulevard SW, Tacoma, WA 98498-7213
Work Phone: (253)-879-7996
Main Line: (253) 582-8900
Email: leveeil@dshs.wa.gov

Adobe Acrobat Reader is required to view PDF files and you can download it for free. If you do not have an application that can display Microsoft Word documents (.doc), you can download a free Word Viewer.