SERVICES

Services Intro

Adoption

Foster Parenting

Domestic Violence

Adolescents

Indian Child Welfare

Complaint Process

Anyone who feels that a certified program has acted in a way that places victims at risk or has failed to follow standards in WAC 388-60 may submit a written complaint to DSHS.

DSHS investigates complaints regarding domestic violence perpetrator treatment programs. Once it receives a complaint about a certified program, DSHS will:

Determine that the complaint is valid.
Notify the program within fourteen days of the complaint being determined valid that DSHS has received a complaint about the program.
Notify the program that an investigation has been initiated.

Investigation

The investigation of a complaint may include contact with:

The person making the complaint
Other persons involved in the complaint
The treatment program

DSHS may investigate a domestic violence perpetrator treatment program without a written complaint if DSHS believes the program has placed victims at risk or failed to follow the standards outlined in WAC 388-60.

DSHS may request written documentation of evidence, or conduct an on-site visit to interview program staff.

Investigation Results

If DSHS determines that a complaint against a domestic violence perpetrator program is founded, DSHS may do one of the following:

Revoke the treatment program's certification
Suspend the treatment program's certification
Send a written warning to the treatment program

DSHS will mail a copy of the written results of the investigation to the person who made the complaint against the domestic violence perpetrator treatment program.

Domestic Violence

Domestic Violence Perpetrator Treatment

Introduction

Certification Process

Complaint Process

Advisory Board

Resources

Contact Information