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<< Back to Introduction
Send client related reports via encrypted email
This ensures confidential treatment of client personal information, as required by law.
Steps for getting an encrypted email account
- CA staff sends you an email containing the subject line of "encrypt-account".
- You reply to that email; your response is securely transmitted to the sender of the original message.
- CA staff phones you with your account password. You can reset this password or obtain assistance at https://fortress.wa.gov/dshs/ime/. See instructions below to reset your password.
This secure email system is supported by the following browsers and works with Word 2003 and 2007:
- Microsoft Internet Explorer 5.0 and above
- Netscape Navigator 4.7 and above
How to reset your password
To reset your password:
- Go to https://fortress.wa.gov/dshs/ime/.
- Enter your complete email address.
- Click on 'Reset My Password' link and the system will send a new, temporary password to your Inbox.
- Return to the Secure Email homepage as above.
- Enter your Email Address as User-ID and then enter the new temporary password, and click Login.
- The Secure Email System will then prompt you to create a new, personal password that will be good for 180 days.
If you have problems resetting your password, contact issdhelp@dshs.wa.gov.
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