PUBLICATIONS

Operations Manual

Entire Document (2.11 Mb, for high speed connections)

Broken out for easier download and printing

• Chapter 1 - Introduction
• Chapter 2 - Organizational Responsibilities
• Chapter 3 - Customer Relations & Communication
• Chapter 4 - Non Discrimination - Minority Affairs
• Chapter 5 - Health & Safety
• Chapter 6 - Accountability & Quality Assurance
• Chapter 7 - Resource Management
• Chapter 8 - Human Resource Management
• Chapter 9 - Payments & Accounts
• Chapter 10 - Contract Management
• Chapter 11 - Federal Funding
• Chapter 12 - Agency Licensing
• Chapter 13 - Record/Paperwork Management
• Chapter 14 - Administrative Support
• Chapter 15 - Information Systems Standards
• Appendix A - Definitions
• Appendix B - Acronyms
• Appendix C - Index