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Washington Relay Service

Federal Communication Commission (FCC) –Title IV of the Americans with Disabilities Act requires the telecommunication relay services. The FCC oversees Title IV. States and telecommunication providers are responsible to provide telecommunication relay services. The intent is to ensure that people with hearing loss and speech disabilities achieve functionally equivalent access to telecommunication services. The FCC establishes rules and makes decisions that impact the people with hearing loss and speech disabilities, states, telecommunication providers and relay providers. The FCC is required to gather public comments before making these rules and decisions. The FCC regulates Telecommunication Relay Services (including CapTel Relay), Internet-based relay services and video relay services. At this time, states are responsible for the provision of telecommunication relay services only.

For more information: http://www.fcc.gov/cgb/dro/

National Exchange Carrier Association (NECA) - All telecommunication providers are required to contribute using a “carrier contribution factor” every year. It is less than one percentage (>1%) of its’ revenue deposited into a Telecommunication Relay Service (TRS) Interstate fund managed by NECA on behalf of the FCC. This contribution fulfills the telecommunication providers’ obligation to provide relay services as a way to simplify the implementation complexity of the Americans with Disabilities Act; Title IV. The NECA TRS Interstate fund reimburses all relay providers (TRS, IP and VRS). NECA reimburses TRS relay providers and pays for 51% of interstate calls (Washington-to-another state) on a price-per-minute (PPM) basis. The state of Washington ODHH pays for 49% of interstate calls and 100% of intrastate calls (calls within Washington).

For more information: http://www.neca.org/source/NECA_Resources_216.asp

Washington Utilities & Transportation Commission

Relay Service Providers List

This is the most current listing of approved Relay Services providers certified by the Federal Communications Commission (FCC) or maintains eligibility as part of a state TRS program:

Company
TRS
VRS
IP Relay
Videophone Distribution
CapTel
VRS 911
Videophone Address
†Hearing  Callers
AT&T (f)(n)
   
*
Attvrs.tv
1-888-877-9998
BISVRS  
     
*
Bisvrs.tv
1-866-928-3230
CACVRS (f)(n)  
     
*
Xvrs.tv
1-866-500-9662
CSDVRS (f)(n)  
 
 
911VRS.tv
Csdvrs.tv
1-800-538-9881
Hamilton Relay (f)(n)
 
 
    1-866-498-4777
Hawk Relay (f)  
   
911.hawkrelay.tv
Hawkrelay.tv
1-866-500-9662
HOVRS (f)(n)  
 
vrs911.tv
Hovrs.tv
1-877-467-4877
i711 (f)♦  
   
vrs911.tv
i711vrs.tv
1-877-467-4877
Lifelinks (f)(n)  
     
*
LLvrs.tv
1-888-744-6526
Nextalk  
   
*
*
N/A
Nordia (n)
√ 
   
*
Myrelay.tv
1-800-423-1642
Sorenson (f)(n)  
 
*
Svrs.tv
1-866-327-8877
Sprint Relay (n)
 
911now.tv
Sprintrelay.tv
1-866-410-5787
Snap!VRS (f)(n)  
√   
 
√ 
 
ecall.snapvrs.com
Call.snapvrs.com
1-866-711-7627
Verizon VRS (f)♦  
√   
     
vrs911.tv
tv.ipvrs.com
1-312-260-0927
Viable VRS  
√ 
 
 
911.ViableVRS.tv
Viablevrs.tv
1-877-842-2531
• Certified by the FCC or maintains eligibility as part of a state TRS program
(f) FCC Certified
(n) NECA Certified
♦ FCC-Certified through GoAmerica
√ Services offered by the relay provider
* See provider website
† Hearing callers are encouraged to use the toll-free numbers in the table above to connect to their preferred relay provider to reach a deaf or hard of hearing person at their home or office. When connected to the VRS provider, the Video Interpreter (VI) will request the receiving party's VP number, IP address or direct VP toll-free number in order to process the video call.

Spanish Relay Services

Company

TRS

VRS

IP
Relay

Wireless

Videophone
distribution

CapTel

VP Address

†Hearing Callers

BISVRS

 

 

 

 

 

Bisvrs.tv

1-866-928-3230

CACVRS

 

 

 

 

 

Spanish.VRS.TV

1-866-448-8398

CSDVRS

 

 

 

 

Spanish.Csdvrs.tv

Use Personal 800#

Hamilton Relay

 

 

 

 

1-877-467-4875

HOVRS

 

 

 

Espanola.Hovrs.tv

1-877-467-4875

Lifelinks

 

 

 

 

 

LLvrs.tv

1-888-744-6526

Sorenson

 

 

Svrs.tv

1-866-327-8877

Sprint Relay

 

Spanish.Sprintvrs.tv

1-866-217-3362



√ Services offered by the relay provider
† Hearing callers are encouraged to use the toll-free numbers in the table above to connect to their preferred relay provider to reach a deaf or hard of hearing person at their home or office. When connected to the VRS provider, the Video Interpreter (VI) will request the receiving party's VP number, IP address or direct VP toll-free number in order to process the video call.

Contact ODHH for information at: (360) 902-8000 voice/TTY or (360) 753-0699 TTY or 1-800-422-7941 TTY.



Modification Date: 2/17/2009



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