Alert 304

ACES ALERTS


304: APP DUE, ENTER DELAY RSN ON MISC IF UNABLE TO PROCESS


DESCRIPTION

 

This alert generates on all pending AUs five (5) days before the Standard of Promptness (SOP) or SOP Extension Date if:

 

o    An intake interview has not been initiated and no interview scheduled; or

 

o    An intake interview has been initiated, not completed and the Scheduled Interview Date on the MISC is:

 

    Less than the SOP or Extended SOP Date; or

 

    Greater than the SOP or Extended SOP Date and has not been updated on day of interview.

 

PROCEDURE

 

1.    Process the application if possible.

 

2.    If unable to process, review the case and enter the delay reason code on the MISC screen.  For more information see Standards of Promptness (SOP).

 

 

DISPOSITION

 

Auto dispositions the Alert when:

 

o    The AU has been finalized; or

 

o    A new SOP Extension date has been entered on the MISC screen; or

 

o    An interview is rescheduled for a date beyond the SOP or SOP Extension Date.