ACES ALERTS

052: EFT PRENOTE TRANS FAILED-CLOSED ACCOUNT

DESCRIPTION

This alert generates when an EFT Pre-Note has failed. The second line of the alert identifies the reason the Pre-Note failed. The Pre-Note failure reasons are: 

·         Closed Account

·         No Account

·         Invalid Account

·         Account Holder / Account Rep Payee Revoked EFT

·         Bank Sold

·         Account Rep Payee Deceased

·         Account Holder Deceased

·         Account Frozen

·         File Error

·         Non-Transaction Account

·         Refused By Bank

PROCEDURE

·         If the pre-note was sent on the account holder:

1.    Review account information recorded on the RES1 screen to determine if a discrepancy exists.

2.    Contact the client to resolve discrepancies.

3.    Change the RES1 screen if appropriate.

4.    Send a new DSHS 14-432 - Direct Deposit Enrollment if client still wants EFT.

·         If the pre-note was sent on an account representative payee, the alert is informational since resource information on account representative payees is not recorded in ACES.

DISPOSITION

Enter [Y] in the D field and <TRANSMIT>.