ACES ALERTS

053: EFT TRANS FAILED-CLOSED ACCT-ALT PYMT ISSUED

DESCRIPTION

This alert generates when an EFT Transaction has failed.

ACES changes the issuance method to EBT or WAR depending on the case situation and issues a replacement automatically.

The second line of the alert contains the description of the failure reason. The failure reasons are: 

·         Insufficient Funds – Is There An Overpayment?

·         Closed Account EBT / WAR Payment Issued

·         No Account – EBT / WAR Payment Issued

·         Invalid Account – EBT / WAR Payment Issued

·         Acct Holder / Acct Payee Revoked EFT / EBT / WAR Pymt Iss'd 

·         Bank Sold – EBT / WAR Payment Issued Account

·         Account Rep Payee Deceased – Is Replacement Needed?

·         Account Frozen EBT / WAR Payment Issued

·         File Error – Help Desk Will Call

·         Non-Transaction Account – EBT / WAR Payment Issued

·         Refused by Bank – EBT / WAR Payment Issued 

PROCEDURE

·         If the pre-note was sent on the account holder, take the following steps:

1.    Review the account information recorded on the RES1 screen to determine if a discrepancy exists.

2.    Take appropriate action or send a request for verification as needed.

·         If the pre-note was sent on an account representative payee, the alert is informational since resource information on account representative payees is not recorded in ACES.

DISPOSITION

Enter [Y] in the D field and <TRANSMIT>.