Alert 075

ACES ALERTS


075: EFT/ RES1 BANK ACCOUNT MISMATCH-COMPARE EFTR / RES1


DESCRIPTION

 

This alert generates when the bank account number on the EFTR screen does not match the one on the RES1 screen. 

 

This happens when the EFTR screen is updated with a new account that is not on the RES1 screen or the bank account number on the RES1 screen is in the wrong individual’s name. 

 

PROCEDURE

 

1.    Verify current banking information with client.

 

2.    Change the RES1 screen if appropriate.

 

3.    If the bank information is not accurate, delete the EFTR enrollment. See EBT Manual – 10.8 Stopping EFT Issuance.

 

o    Send a new DSHS 14-432 - Direct Deposit Enrollment if the client still wants EFT.

 

DISPOSITION

 

Enter [Y] in the D field and <TRANSMIT>.