Alert 252

ACES ALERTS


252: ENUMERATION DISCREPANCY - SSN NOT IN FILE


Effective January 21, 2003: Combined under Alert 188

This alert is generated when the SSN that ACES sent to SSA to be verified does not exist on the Numident / SSA file.

This is an enumeration alert.

DISPOSITION

User

PROCEDURE

1.      Enter Option [R] - Interim / Hist Change - in the Selection field and press <F15>.

2.      Call the(DEM1) for the client with the unverified SSN. If still unverified, pull the case file to compare the birth verification with the information on the (DEM1).

3.      Call (MISC) and write down the AUID.

4.      If we have the correct information, send the client a letter advising them to contact the SSA office to correct the information. 

5.      <TRANSMIT> to return to the (DONE).

6.      Press <F14> and create a user-generated alert as a tickler.

7.      <TRANSMIT> to return to the (DONE) and press <F22> to update the narrative.

8.      <TRANSMIT> twice to return to the alerts screen and disposition of the alert.

9.      If the information on the (DEM1) does not match the SS verification, correct it on the screen, call (DONE), confirm eligibility, update the narrative and finalize.

10.  Return to the alerts screen and disposition of the alert.