ACES ALERTS

253: SOCIAL SECURITY / SSA DISCREPANCY - SEE 2nd TIER FOR DETAILS

  

DESCRIPTION

This is a two-tier alert that generates when there is a discrepancy between Social Security and ACES. The second line displays with the following reasons:

o    NAME or DOB or SEX CODE MISMATCH

A new alert will not generate if there is an existing alert.

PROCEDURE

1.    Enter a [Y] in the S field and press <F13> to view the second tier.

2.    Review for any errors in client information.

3.    Take appropriate action or send request for verification as needed.

DISPOSITION

The system AUTO dispositions the alert in overnight batch when the discrepancy has been corrected.