Alert 254

ACES ALERTS


254: ENUMERATION DISCREPANCY - DOB DOES NOT MATCH


Effective January 21, 2003: Combined under Alert 188

This alert is generated when the client's date of birth in ACES does not match the Numident / SSA file. The alert prompts the user to contact the client to verify the date of birth and make corrections to the(DEM1), if appropriate. If the Numident / SSA information is incorrect the user tells the client to report the discrepancy to SSA.

This is an enumeration alert.

DISPOSITION

User

PROCEDURE

1.      Enter Option [R] - Interim / Hist Change - in the Selection field and press <F15>.

2.      Call the(DEM1) for the client with the mismatched SSN.If still mismatched, pull the case file to compare the birth verification with the information on the (DEM1).

3.      Call (MISC) and write down the AUID.

4.      If we have the correct information per the birth verification, send the client a letter advising them to contact the SSA office to correct the verification.

5.      Press <F3> until you return to the (MISC).

6.      Call (DONE).

7.      Press <F14> and create a user-generated alert as a tickler.

8.      <TRANSMIT> to return to the (DONE) and press <F22> to update the narrative.

9.      <TRANSMIT> twice to return to the alerts screen and disposition of the alert.

10.  If the information on the(DEM1) does not match the birth verification, correct it on the screen, call (DONE), confirm eligibility, update the narrative and finalize.

11.  Return to the alerts screen and disposition of the alert.