Case Transfer
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Case Transfer


Revised September 6, 2013



How do I transfer a case to another CSO?

 

When are cases AUTO transferred to another CSO?

 

 



How do I transfer a case to another CSO?

 

·         Case transfers must be processed in the ongoing month.

 

·         A closed case cannot be transferred to another CSO unless it is first reinstated.  See Reinstatement chapter.

 

·         To transfer a case to another CSO, take the following steps:

 

1.    On the WMEN screen, select Option R – Interim/Hist Change.

o    Enter the [Client ID] in the Client ID field.

 

2.    On the ADDR screen:

o    Enter the [new CSO number] in the CSO field at the top left of the ADDR screen.

 

o    If the client is reporting a new address, the address should also be updated before continuing the case transfer process.

 

3.    To continue the case transfer, <TRANSMIT> and update any other required information on the case.

 

4.    Call DONE and <TRANSMIT> to complete the case action.

 

·         The case transfer takes place on-line in real time.  As soon as eligibility is confirmed, the AU is electronically transferred to the other office.

 

·         Until batch runs that night, the owner of the case in the previous office still has access to the case.

 

·         In overnight batch, Alert 218 – Case(s) Transferred to This Caseload generates to the new worker letting them know the case has been transferred to them. 

 

·         LTR 023-03 (Transfer Letter) generates only when a case transfers from a non-CSD office to a CSD office, or vice versa.  For example, a case transfers from Home and Community Services (HCS) to a CSO, or from a CSO to WASHCAP.


When are cases AUTO transferred to another CSO?


NOTE:

Workers must manually transfer AUs if a non-medical program is reinstated and there is an existing medical only AU.


·          A CSC or CSO user screens in a new medical-only AU(s). The AU(s) transfers to the CSC corresponding with the client’s geographical region.

 

·         A CSC user screens in a medical and an associated non-medical program. The AU(s) auto transfers to the head of household’s (HOH’s) CSO of residence.

 

·         A CSC user adds a non-medical program to an existing medical-only AU assigned to a CSC. The AU(s) auto transfers to the HOH’s CSO of residence.

 

·         A CSO user adds a non-medical program to an existing medical-only AU assigned to a CSC.  The AU(s) transfers to the HOH’s CSO of residence.

 

 

Modification Date: September 6, 2013