Deny an Assistance Unit / Client
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Deny an Assistance Unit / Client


Revised August 22, 2013



When is an Assistance Unit (AU) or client denied?

 

When does AUTO deny an AU?

 

How do I manually deny a pending AU or client for all months?

 

How do I manually deny a pending AU or client in some months?

 

How do I manually deny an AU that was screened in error?

 

What is the difference between a denied AU/client and a closed AU/client?

 



When is an Assistance Unit (AU) or client denied?

 

·         An AU or client is denied if all members of the assistance unit or the client do not:

 

o    Meet certain eligibility criteria.

 

o    Provide requested information, within the time allotted, to determine eligibility.

 

o    Appear for a scheduled interview, reschedule their interview and the application is pending beyond the Standard of Promptness (SOP) date or SOP extension date, whichever is greater.  See EAZ Manual Application for Assistance – Time Limits for Processing.

 

·         If the AU does not contain any eligible clients, ACES denies the AU with the appropriate reason code at both AU and client levels. 

 

·         If the AU contains a combination of eligible and ineligible clients, ACES denies the ineligible client(s) with the appropriate reason code at the client level(s).  

 

·         For more information see EAZ Manual - WAC 388-406-0060 What happens when my application is denied? and EAZ - Manual WAC 388-406-0065 Can I still get benefits even after my application is denied? 


NOTE:

In some situations a denied medical AU may trickle or sprout to an AU with a different medical coverage group.  See Trickle and Sprout and EAZ Manual Program Summary – Medical Programs.


When does AUTO deny an AU?

 

·         AUTO denies a pending AU if an intake interview has not been initiated and the time limit for an interview has lapsed based on the Standard of Promptness (SOP) date or SOP extension date, whichever is greater.

 

o    When the SOP or SOP extension date falls on a Saturday or holiday, the denial occurs on the following business day.

 

o    This denial occurs regardless of actions taken on any related AU.

 

·         See EAZ Manual Application for Assistance – Time Limits for Processing and How does ACES use SOPs?


NOTE:

AUTO does not deny pending clients on an active AU.  A pending person remains pending until finalized.


How do I manually deny a pending AU or client for all months?

 

·         To manually deny a pending AU or client for all months, take the following steps:

 

1.    From the AMEN screen, select Option O – Interview.

 

2.    On the STAT screen, enter [the appropriate 500-level reason code] in:

 

o    The AU Status Reasons field, if denying the whole AU.  See <F1> Help.

 

OR

 

o    The Rsn field for each client you want to deny.  See <F1> Help.

 

3.    Complete the interview following the steps in the Interview chapter.

 

4.    After committing the interview data, follow the steps in Process Application Month for all pending months.

 

5.    After all pending months have been processed, follow the steps in Finalize Application.

 

How do I manually deny a pending AU or client in some months?

 

·         To manually deny a pending AU or client in some of the months take the following steps:

 

1.    Complete the interview following the steps in the Interview chapter.

 

2.    After committing the interview data, follow the steps in Process Application Month for all pending months.

 

o    On the STAT screen for each month that the AU or client is to be denied enter [the appropriate 500-level reason code] in:

 

    The AU Status Reasons field, if denying the entire AU.  See <F1> Help.

 

OR

 

    The Rsn field for each client you want to deny.  See <F1> Help.

 

3.    After all pending months have been processed, follow the steps in Finalize Application.

 

How do I manually deny an AU that was screened in error?

 

·         See Case Screened in Error.

 

What is the difference between a denied AU/client and a closed AU/client?

 

·         AUs or clients with A – Active status, change to C – Closed or H – Closed Historically status when determined ineligible.

 

·         AUs or clients with P – Pending or M – Pending Spenddown status never change to C – Closed status, their status changes to D – Denied status when determined ineligible. 

 

·         Denied AUs or clients cannot be reinstated.  See Reopen or Add a Person. 

Modification Date: August 22, 2013