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Pending Void - Void/Cancel Benefits

Revised February 12, 2009

Pending Void - Void/Cancel Benefits What is a pending void?   What issuances may be voided?   How do I process a pending void?   What reason codes are used to void benefits?   Is advance notice required to void benefits?   How can I tell if a benefit has been voided?   What is a pending void?   ·         Pending void is an ACES function that allows users to cancel/void an EBT issuance after deadline and at least one day prior to its availability date.   ·         Benefits must be pending in the JPMorgan EBT Pending Benefits File and not already posted to a client’s EBT account.   What issuances may be voided?   ·         Only monthly issuance can be voided.     ·         Only the full issuance amount can be voided. There are no partial voids.

NOTE: The key is “Availability Date”. If a reinstated AU is approved with benefits that contain a future availability date then the benefits can be canceled/voided in EBT at least one day prior to the date they are posted to the client EBT account.

How do I process a pending void?   ·         To void a pending issuance, enter the [appropriate reason code to close the AU] in the AU Status Reasons field on the STAT screen.   What reason codes are used to void benefits?   Table of Reason Codes Allowable to Void a Cash Issuance Reason Code Description 210 / 248 Failed Residence Requirement - all clients must have client level reason code 210 for pending void to work. 226 Institutionalization 244 Head of household not eligible (Death) 249 Receiving benefits in another State 551 Whereabouts unknown 557 AU Requests Closure – Both client and AU level reason code must be 557 for pending void to work. 569 Member removed from home to go into foster care Table of Reason Codes Allowable to Void a Food Issuance Reason Code Description 244 Death - All clients must have client level reason code 244 for pending void to work. 251  Recipient of assistance in another State 557 AU Requests Closure – Both client and AU level reason code must be 557 for pending void to work.   Is advance notice required to void benefits?   ·         The reason codes used to void benefits do not require that advance notice of the change be given the household. This is the reason that the pending issuance can be voided. Even though advance notice is not required, adequate notice is always required.  See EAZ Manual - WAC 388-418-0020 Effective Date for Changes   How can I tell if a benefit has been voided?   ·         All benefits that are voided will be reflected on the JMEN screen with a valid value of VD - Voided Benefits.

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Modification Date: February 12, 2009

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