Pending Void - Void/Cancel Benefits

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Revised September 27, 2011

Pending Void - Void/Cancel Benefits

What is a pending void?

What issuances may be voided?

What reason codes are used to void benefits?

How do I process a pending void when all members of an AU have failed residency requirements?

How do I process a pending void for an AU when all members are deceased?

How do I process a pending void when closure of an AU is requested?

Is advance notice required to void benefits?

How can I tell if a benefit has been voided?

What is a pending void?

· Pending void is an ACES function that allows users to cancel/void an EBT issuance after deadline and at least one day prior to its availability date.

· Benefits must be pending in the JPMorgan EBT Pending Benefits File and not already posted to a client’s EBT account.

NOTE:

The pending void action can be taken only on an AU with an issuance method of EBT. Pending voids are not allowed when the issuance method is EFT or WAR.

What issuances may be voided?

· Only monthly issuance can be voided.

· Only the full issuance amount can be voided. There are no partial voids.

NOTE:

The key is “Availability Date”. If a reinstated AU is approved with benefits that contain a future availability date then the benefits can be canceled/voided in EBT at least one day prior to the date they are posted to the client EBT account.

What reason codes are used to void benefits?

Reason Codes that Void a Cash or Food EBT Issuance
210 / 248	Failed Residency Requirement / HOH Not Eligible All members on the AU should show client level Reason Code 210 for pending void to work.
244 / 248	Death / HOH Not Eligible All members on the AU should show client level Reason Code 244 for pending void to work.
557	AU Requests Closure Both the client and the AU level must show Reason Code 557 for pending void to work.

How do I process a pending void when all members of an AU have failed residency requirements?

· To void benefits with Reason Code 210 – Failed Residency Requirement, take the following steps in the month for which the issuance is pending:

1. On the DEM1 screen, enter [N –No] in the WA Res field for all members of the AU.

2. Call DONE and commit the data.

3. At the AU level the Reason Code is 248 – HOH not eligible, and at the client level the Reason Code is 210 – Failed Residency Requirement.

How do I process a pending void for an AU when all members are deceased?

· To void benefits with Reason Code 244 – Death, take the following steps in the month for which the issuance is pending:

1. On the DEM2 screen, enter [date of death] in the Death Date field and [state where death occurred] in the Death State field for all members of the AU.

2. Call DONE and commit the data.

3. At the AU level the Reason Code is 248 – HOH not eligible, and at the client level the Reason Code is 244 – Death.

How do I process a pending void when closure of an AU is requested?

· To void benefits with Reason Code 557 – AU Requests Closure, take the following steps in the month for which the issuance is pending:

1. On the STAT screen, enter [557] in the AU Status Reasons field.

2. Call DONE and commit the data.

3. At the AU level and the client level, the Reason Code is 557 – AU Requests Closure.

Is advance notice required to void benefits?

· The reason codes used to void benefits do not require that advance notice of the change be given the household. This is the reason that the pending issuance can be voided. Even though advance notice is not required, adequate notice is always required. See EAZ Manual - WAC 388-418-0020 Effective Date for Changes

How can I tell if a benefit has been voided?

· All voided benefits are reflected on the JMEN screen with a valid value of VD - Voided Benefits. It takes overnight to see the VD status.