Medical Services Card
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Medical Services Card


Revised March 25, 2011



What is the medical Services Card?

What information displays on the Services Card?

How is the Services Card issued?

Can I issue the Services Card to a client locally?

How long does it take for clients to receive their Services Card?

Can the client receive medical services the same day I approve eligibility?

Are clients required to have a Services Card in order to receive medical services?

Do clients receive new Services Cards each month?

Who do clients call if they need to replace their Services Card?


What is the medical Services Card?

·        The medical Services Card (or Services Card) is a permanent, plastic identification card issued to clients who receive medical assistance. Having a Services Card does not mean that that client is currently eligible. Medical providers will need to confirm current eligibility at the time service is provided. The Services Card replaces the medical identification cards (MAIDs) used to identify medical eligibility.

What information displays on the Services Card?

·        The Services Card displays the client's full name, date issued, and the ProviderOne Client ID. However, the Card does not display the program(s) the client is eligible for, coverage dates, or managed care plans.

How is the Services Card issued?

·        The Services Card is issued centrally by Health and Recovery Services Administration (HRSA).

Can I issue the Services Card to a client locally?

·        No, Services Cards are mailed to clients from a central location. If the client does not already have a Services Card, one is mailed to the client once they are determined eligible for medical assistance.

How long does it take for clients to receive their Services Card?

·        Clients can expect to receive their Services Card in 7-10 days after they are approved for medical assistance.

Can the client receive medical services the same day I approve eligibility?

·        Clients can receive needed medical services the same day their medical application is approved. By following the steps in the Initial Issuance chapter, the client’s eligibility information is sent to HRSA’s ProviderOne system in real time. Clients may then give their full name, SSN, and/or date of birth to their medical provider. With this information, the provider can confirm medical eligibility status through the ProviderOne system.

Are clients required to have a Services Card in order to receive medical services?

·        No, providers have options for verifying the client's eligibility using information such as the client's ProviderOne Client ID, full name, date of birth, and/or Social Security Number.

Do clients receive new Services Cards each month?

·        No, Services Cards are only issued once to a client.

Who do clients call if they need to replace their Services Card?

·        Clients may request a replacement Services Card by calling the ProviderOne Help Desk at 1-800-562-3022 or 1-800-848-5429 (TTY/TDD).

 

Modification Date: March 25, 2011