Narrative

Revised March 25, 2011

What information is documented on the Narrative (NARR) and Remarks (REMA) screens?

How do I access the NARR screen?

How do I make an entry on the NARR screen?

How do I make a narrative entry in aces.online?

How do I enter remarks for a specific screen?

How do I access the NARR screen when there are multiple head of households (HOH)?

What should I do if sensitive data is entered in the NARR or REMA screens for a client?

What information is documented on the Narrative (NARR) and Remarks (REMA) screens?

·         The NARR screen is the primary location for documentation of general case information.

·         The REMA screen is used to document specific eligibility factors and details related to the corresponding information screen. 

·         For more information, CSO workers may refer to the CSO Procedures Handbook. See  EAZ Manual Confidentiality – Address Confidentiality Program (ACP) for Domestic Violence Victims.   

How do I access the NARR screen?

·         The NARR screen can be accessed directly from the ADDR or DONE screen by pressing <F22> - narr.

·         From any other screen enter [NARR] in the upper right corner and <TRANSMIT>.

How do I make an entry on the NARR screen?

·         In inquiry mode, once on the NARR screen, press <F19> - Updt.

·         In update mode, entry on the NARR  screen is available immediately upon access to the screen.

How do I make a narrative entry in aces.online?

1.    On the Welcome Back page of aces.online, use the Quick Navigation section to enter the following:

o    In the Select a Type of ID drop down box, select Assistance Unit.

o    Enter the AU number in the Enter an ID box.

o    In the Select a Page drop down box, select Summary.

o    Click the Go button and the Assistance Unit >> Summary page displays.

2.    On the Assistance Unit >> Summary page, click Narrative.

3.    On the Assistance Unit >> Narrative page, click the <UPDATE> link on the right hand side of the page.

4.    Enter narrative comments, click Save.

How do I enter remarks for a specific screen?

1.    In update mode, access the REMA screen from any information screen by pressing <F9>.

o    The date and User ID displays on the REMA screen when remarks are entered and saved.

2.    Press <TRANSMIT> to save and return to the previous screen.

o    When an entry is saved, REMARKS displays under the Screen ID field, to show that remarks have been entered.

How do I access the NARR screen when there are multiple heads of household (HOH)?

·         From the other member’s ADDR or DONE screen press <F22> - narr to access that specific client’s NARR screen.

·         From any other screen enter [NARR and the 2 digit client pointer] in the upper right corner and <TRANSMIT>.

What should I do if sensitive data is entered in the NARR or REMA screens for a client?

·         If sensitive data has been entered in the NARR or REMA screen(s) for an Address Confidentiality Program (ACP) client, contact ACES Customer Support at 360-664-4560 to have the sensitive data removed.  

·         Requests to update sensitive data for non-ACP clients are reviewed by the worker’s supervisor to determine if the health or safety of the client or the worker is in jeopardy. 

o    If it is determined that the information has no impact, simply document that the information can be disregarded (this includes entries on the wrong case). 

o    If it is determined that the information needs to be deleted from the case due to client or worker health or safety issues, the supervisor contacts ACES Customer  Support at 360-664-4560.  The request needs to specify what information to delete and where the information is located. 

·         Requests to remove ACES information that do not fit this criteria will not be approved.