Narrative
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Narrative


Revised March 25, 2011



What information is documented on the Narrative (NARR) and Remarks (REMA) screens?

 

How do I access the NARR screen?

 

How do I make an entry on the NARR screen?

 

How do I make a narrative entry in aces.online?

 

How do I enter remarks for a specific screen?

 

How do I access the NARR screen when there are multiple head of households (HOH)?

 

What should I do if sensitive data is entered in the NARR or REMA screens for a client?

 



What information is documented on the Narrative (NARR) and Remarks (REMA) screens?

 

·         The NARR screen is the primary location for documentation of general case information.

 

·         The REMA screen is used to document specific eligibility factors and details related to the corresponding information screen. 

 

·         For more information, CSO workers may refer to the CSO Procedures Handbook. See  EAZ Manual Confidentiality – Address Confidentiality Program (ACP) for Domestic Violence Victims 

 

How do I access the NARR screen?

 

·         The NARR screen can be accessed directly from the ADDR or DONE screen by pressing <F22> - narr.

 

·         From any other screen enter [NARR] in the upper right corner and <TRANSMIT>.

 

How do I make an entry on the NARR screen?

 

·         In inquiry mode, once on the NARR screen, press <F19> - Updt.

 

·         In update mode, entry on the NARR  screen is available immediately upon access to the screen.


NOTE:

The system automatically enters the date and User ID of the worker updating the Narrative or Remark screens.

If there are no previous entries, the first person to access the NARR screen is automatically put in UPDATE mode and the User ID may be saved on this screen unless <F3> is used to exit.


How do I make a narrative entry in aces.online?

 

1.    On the Welcome Back page of aces.online, use the Quick Navigation section to enter the following:

 

o    In the Select a Type of ID drop down box, select Assistance Unit.

 

o    Enter the AU number in the Enter an ID box.

 

o    In the Select a Page drop down box, select Summary.

 

o    Click the Go button and the Assistance Unit >> Summary page displays.

 

2.    On the Assistance Unit >> Summary page, click Narrative.

 

3.    On the Assistance Unit >> Narrative page, click the <UPDATE> link on the right hand side of the page.

 

4.    Enter narrative comments, click Save.

 

How do I enter remarks for a specific screen?

 

1.    In update mode, access the REMA screen from any information screen by pressing <F9>.

 

o    The date and User ID displays on the REMA screen when remarks are entered and saved.

 

2.    Press <TRANSMIT> to save and return to the previous screen.

 

o    When an entry is saved, REMARKS displays under the Screen ID field, to show that remarks have been entered.


NOTE:

When in inquiry mode, the REMA screen can only be accessed in inquiry mode if REMARKS displays in the upper right corner of the information screen.


How do I access the NARR screen when there are multiple heads of household (HOH)?

 

·         From the other member’s ADDR or DONE screen press <F22> - narr to access that specific client’s NARR screen.

 

·         From any other screen enter [NARR and the 2 digit client pointer] in the upper right corner and <TRANSMIT>.

 

What should I do if sensitive data is entered in the NARR or REMA screens for a client?

 

·         If sensitive data has been entered in the NARR or REMA screen(s) for an Address Confidentiality Program (ACP) client, contact ACES Customer Support at 360-664-4560 to have the sensitive data removed.  

 

·         Requests to update sensitive data for non-ACP clients are reviewed by the worker’s supervisor to determine if the health or safety of the client or the worker is in jeopardy. 

 

o    If it is determined that the information has no impact, simply document that the information can be disregarded (this includes entries on the wrong case). 

 

o    If it is determined that the information needs to be deleted from the case due to client or worker health or safety issues, the supervisor contacts ACES Customer  Support at 360-664-4560.  The request needs to specify what information to delete and where the information is located. 

 

·         Requests to remove ACES information that do not fit this criteria will not be approved. 

Modification Date: March 25, 2011