DSHS & HCA forms, WACs, Rule making and useful LTC links
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DSHS & HCA forms, WACs, Rule making and useful LTC links

Revised January 29, 2014

HCA and DSHS forms

HCA and DSHS WACs and rulemaking links

Aging & Long-term Supports Intake phone numbers and links

  • Aging and Long-Term Supports Administration
  • Intake phone numbers for Home and Community Services (request for HCS services; in-home care, care in a residential setting or nursing facility coverage)
    • Region 1 North HCS - Pend Oreille, Stevens, Ferry, Okanagan, Chelan, Douglas, Grant, Lincoln, Spokane, Adams and Whitman: 1-866-323-9409
    • Region 1 South HCS - Klickitat, Kittitas, Yakima, Benton, Franklin, Walla Walla, Columbia, Garfield and Asotin. Contact the local Home and Community Service (HCS) office based on county.
    • Region 2 North HCS - Snohomish, Whatcom, Skagit, Island Counties 1-800-780-7094 or FAX 425-339-4859
    • Region 2 South HCS - King County 206-341-7750 or FAX 206-373-6855
    • Region 3 Pierce, Kitsap, Thurston, Mason, Lewis, Grays Harbor, Pacific, Cowlitz, Clark, Clallam, Jefferson Counties 1-800-786-3799 or 360-664-9138 or FAX 360-586-0499

Developmental Disabilities Administration (DDA) and DDA LTC Specialty Unit

  • DDA Specialty Unit  Financial Unit responsible in determining the medical eligibility for DDA HCB Waivers, DDA MPC residential, DDA institutional, Hospice, Healthcare for Workers with Disabilities (HWD), Children and family institutional, Mental Health residential)

    • DDA Specialty Unit phone line toll free 1-855-873-0642

    • DMS barcode CSO 157 @ LTC use for  DDA HCB Waivers, DDA MPC, hospitalization 30 days or more

    • DMS barcode CSO 157 @HSP use for Hospice

    • HWD 1-800-871-9275.  HWD FAX 1-877-338-7410. 

    • DMS barcode CSO 157 @HWD use for Healthcare for Workers with Disabilities. 


CSD/ESA Contact numbers

Community Service Division

  • CSD Statewide Call Center 1-877-501-2233
  • CSD specialty Provider Line (spend down) 1-800-394-4571
  • CSD Fax line for clients and stakeholders 1-888-338-7410
  • CSD HIU:  PO Box 11699 Tacoma, WA  98411-6699

EAZ and CSD social service manual links

ACES Manual LTC links

Health Care Authority (HCA) links frequently used in LTC

Health Care Authority (HCA) Health Care Coverage - Washington Apple Health (WAH) /Information Links

HCA - Medical Assistance-Coverage

HCA - Medical Assistance Administrative Hearing Rules

Managed Care, TPL and Long-term care insurance information

HCA NF billing guides

HCA help desk and online services

HCA Smarter Track Mailbox for internal Provider One manual updates

When to use mmishelp@hca.wa.gov: Situation: Client gets discharged from a NF and cannot get a prescription filled because of the coding.

Prior to P1, we would e-mail Fran Smiley for these types of fixes and she would update MMIS manually.

In the P1 world, we need to e-mail DSHS HRSA MMIS Smarter Track when needing a manual fix in the system. This includes when we are correct an incorrect date of death in ACES. Once the case is closed in ACES, any fix must be manually sent over to MMIS smarter track to match ACES data

HCA Medicare Buy-in issues:

  • Field staff use Barcode tickler 102@MBU
  • For clients, contact the Medicaid Customer Service Center 1-800-562-3022

Federal Medicaid, Medicare, Social Security and Railroad Retirement Links used in LTC

Useful links used in LTC. Washington LawHelp, Ombudsman, RCS Complaint line, SHIBA

Modification Date: January 29, 2014