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Revised June 27, 2014

Purpose: This section describes the new WorkFirst Orientation that is a condition of eligibility for TANF/SFA applicants effective June 1, 2014.

WAC 388-310-0200 WorkFirst-Activities.
WAC 388-310-0800 WorkFirst-Support services.
WAC 388-400-0005 Who is eligible for Temporary Assistance for Needy Families?
WAC 388-400-0010 Who is eligible for State Family Assistance?
WAC 388-406-0010 How do I apply for cash assistance or Basic Food benefits?
WAC 355-406-0055 When do my benefits start?


  1. Applicants who will be mandatory WorkFirst participants once approved for TANF/SFA must complete a new WorkFirst orientation as a condition of eligibility.
  2. Once the orientation is completed, the date of TANF opening goes back to the date all other eligibility factors are met.
  3. Applicants who are not required to complete the orientation:
    1. Child only cases
    2. DCA cases
    3. Clients open on TANF/SFA within the past 30 days.
  4. In-person orientations
    1. Are required unless the client states he or she:
      1. Is employed; or
      2. Have a serious health condition that makes it difficult to come into the CSO; or
      3. Have family violence issues that would put them or their children at risk if they came into the CSO.
    2. If the in-person requirement is waived, staff must document the reason in Remarks behind the ACES WORK screen.
  5. Applicants who state it is not possible for them to complete an orientation either in person or by phone may request an Exception to Rule (ETR)
    1. A decision on the ETR request to waive the orientation will be made at CSD HQ.
    2. If the waiver is approved, document the reason in Remarks behind the ACES WORK screen.


  1. TANF/SFA applications should be processed no later than two (2) working days when the application was pended solely for completion of the orientation.
  2. Support services are available to allow applicants to attend and complete the WorkFirst Orientation prior to TANF/SFA approval:
    1. Child care (WFHB Ch.2.3.4)
    2. Transportation
      1. Whenever possible, issue bus tickets to the client
      2. If unable to issue bus tickets, use the AP (Appointment Pending) component in eJAS to issue a voucher or gas card
  3. If the case is denied for not completing the orientation:
    1. Code ACES with a 566 (Refused to Cooperate with Application Process) denial reason code, which will generate a 004-01 letter.
    2. Do not use reason codes 230 or 552 for these cases as they will not generate the appropriate letter.
    3. Add the following freeform text to the letter – (Name) did not attend the orientation required to determine eligibility. You can stop this denial only if you complete your WorkFirst orientations by _____.
    4. Add WACs 388-400-0005 and 388-400-0010 to the letter.


For further information on the WorkFirst orientation see the WorkFirst Handbook.

NOTE: For information on scheduling and tracking the orientation and processing the application see the CSD Procedures Handbook.
Modification Date: June 27, 2014