WAC 388-412-0040 Can I get my benefits replaced?

Under certain conditions, we may replace your benefits.  

1. You may get your EBT benefits replaced if:

   1. We make a mistake that causes you to lose benefits;

   2. Both your EBT card and personal identification number (PIN) are stolen from the mail; you never had the ability to use the benefits; and you lost benefits;

   3. You left a drug or alcohol treatment on or before the fifteenth of the month and the facility does not have enough Basic Food benefits in their EBT account for one-half of the allotment that they owe you;

   4. Your EBT benefits that were recently deposited into an inactive EBT account were canceled by mistake along with your state benefits; or

   5. Your food that was purchased with Basic Food benefits was destroyed in a disaster.

2. If you want a replacement, you must:

   1. Report the loss to your local office within ten days from the date of the loss; and

   2. Sign a department affidavit form stating you had a loss of benefits.

3. For Basic Food assistance, we replace the loss up to a one-month benefit amount.

4. We will not replace your benefits if your loss is for a reason other than those listed in subsection (1) above or:

   1. We decided that your request is fraudulent;

   2. Your Basic Food benefits were lost, stolen or misplaced after you received them;

   3. You already got two countable replacements of Basic Food benefits within the last five months; or

   4. You got disaster food stamp benefits for the same month you requested a replacement for Basic Food.

5. Your replacement does not count if:

   1. Your benefits are returned to us; or

   2. We replaced your benefits because we made an error.