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TRS - Voice feature

7-1-1 or 1-800-833-6384

Voice icon

Standard (voice) telephone users can easily initiate calls to communicate with deaf, hard of hearing, deaf-blind and speech-disabled relay users. The relay operator types the standard telephone user's spoken words to the person using specialized telecommunication equipment and voices the relay user's text messages.

711 or 1-800-833-6384 is the statewide telephone relay number that connects standard (voice) telephone users with deaf, deaf-blind, hard of hearing, and/or speech-disabled relay users who use specialized telecommunication equipment. Relay users can simply dial 711 to connect with Washington Relay. This allows easier access, particularly for less experienced relay users such as businesses, children, or friends and family members of individuals using specialized telecommunication equipment.

Occasionally, people who try to place relay calls from a corporate office or hotel room using the 711 number may experience difficulties. This may be because the number has not been programmed into the internal telephone system (e.g. PBX or Centrex). Contact your office administrator or local telephone service provider to ensure that the 711 service is available.

Instructions

  • Dial the voice number, 1-800-833-6384 or 7-1-1. (Dialing the 800 number is preferred because the service would be answered by voice first, whereas dialing the 7-1-1 number would be answered via TTY first, unless your telephone number has been branded by the customer service for the system to automatically recognize your telephone number as a voice caller).
  • You will hear the relay operator answer "WA RELAY OPR 9136 (F) NUMBER CALLING PLEASE? GO AHEAD." 9136 is a relay operator identification number, as each relay operator has his/her own identification number which is rotated on a scheduled basis.
  • Give the relay operator the area code and telephone number of the party you wish to call. If there are any further instructions, you may give that to the relay operator as well.
  • The relay operator will process your call, relaying exactly what the specialized telecommunication equipment user is saying or typing to you, as well as exactly what you are saying to the specialized telecommunication equipment user. Be sure to talk directly to the specialized telecommunication equipment user, while avoiding "tell him/her..." Say "GO AHEAD" at the end of each response you make, and you will hear the same from the specialized telecommunication equipment user. "GO AHEAD" means you've completed your response, indicating that it's the specialized telecommunication equipment user's turn to respond, and vice versa.