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DSHS Strategic Plans 2013-2015

DSHS Mission: To transform lives

Letter from the secretary:  DSHS Strategic Plan and Lean Report 2014

 

Our Commitment

The Department of Social and Health Services goal and commitment is to be a national leader in every aspect of client service. Below are links to DSHS Administrations’ strategic plans, performance metrics, and “yardsticks.” These provide a snapshot of where we stand as a state – Governor, Legislature and  Department – in meeting those goals.

 

Aging and Long-Term Support Administration

Aging and Long-Term Support:

YARDSTICK

Be the national leader in: Providing a safe home, community and nursing facility array of long-term supports.

2012 2013
Provide a safe, . . . Adult protective services laws are strong but referrals, caseloads, backlogs and information technology needs are at critical levels.
. . . home and community, and . . . Washington is a national leader in home care. However, we are not prepared for the "age wave."
...nursing facility array of long-term supports.  

 

Behavioral Health and Service Integration Administration

Behavioral Health:

YARDSTICK

Be the national leader in: Providing successful mental health services in state psychiatric hospitals and community settings and successful chemical dependency inpatient and outpatient treatment, recovery and prevention services.

2012 2013
Provide succesful mental health services in state psychiatic hospitals . . . Capital needs are critical. Forensic system is at a critical level. Operating budget is not stable. However, strong new senior hospital leadership and increased financial support create a positive trend.
. . . and community settings and . . . There are insufficient evaluation and treatment beds and crisis diversion facilities.
. . . successful chemical dependencyinpatient...  
. . . and outpatient treatment, recovery and prevention services.  

 

Children's Administration

Children’s Services:

YARDSTICK

Be the national leader in: Keeping children safe, strengthening families and supporting foster children in their communities.

 

2012 2013
Keeping children safe, . . . Timely case close-outs have improved dramatically.
. . . strengthening families, and . . . Family Assessment Response helps parents keep their children safely at home and is now in place as a pilot. Funding for a successful statewide roll-out can move us to a position of national leadership.
. . . supporting foster children in their communities. Availability of foster care in rural communities and tribal nations is in red status. Support for foster children elsewhere is in yellow status.

Developmental Disabilities Administration

Developmental Disabilities:

YARDSTICK

Be the national leader in: Providing a safe, high-quality, array of home, community and facility-based residential services and employment supports.

 

2012 2013
Provide a safe, . . . Strong adult protective services laws can protect citizens with developmental disabilities, but referrals, caseloads, backlogs and information technology infrastructure are at critical levels.
. . . high qualtity, . . . While the overwhelming majority of programs exist at a high quality level, a best-in-class quality assurance system is not in place.
. . . home, . . .  
. . . community . . . While strong capabilities exist, thousands lack services.
. . .and facility-based array of residential services and  
employment supports. Employment programs are nationally recognized but thousands lack services.

 

Economic Services Administration

Economic Services (Poverty Reduction):

YARDSTICK

Be the national leader in: Providing flawless food assistance, child support collection, child care, transition to work services and disability support.

 

2012 2013
Provide flawless food assistance, . . .  
. . . child support collection, . . .  
. . . child care, . . . Contact center (telephone) support is now consistently available and eligibility (but not yet authorization) has been streamlined.
. . . transition to work services, and . . . Contact center (telephone) support is largely unavailable. Client engagement is not as high as it should be. Job search and educational paths require improvement.
. . . disability support. Disability determination services are nationally recognized. State disability benefits are yellow due to low benefit levels.

 

Financial Services Administration

 

Juvenile Rehabilitation Administration

Juvenile Rehabilitation:

YARDSTICK

Be the national leader in: Providing community and institutional services to juvenile offenders that are evidence-based and focused on work and education.

 

2012 2013
Provide community, . . . Less than half of youth offenders receive parole supervision services.
. . . and institutional, . . .  
...services to juvenile offenders that are evidence-based and are . . . Washington is a leader in the use of evidence-based practices to serve juvenile offenders.
. . . focused on work and . . . Washington’s model is only beginning an intense focus on work.
...education. Washington’s model is only beginning an intense focus on education.

 

Services and Enterprise Support Administration

 

THE DSHS Strategic Plan and Lean Report 2014 reflects Governor Jay Inslee's commitment to implement Lean management across Washington State government. The Department of Social and Health Services (DSHS) is Washington's largest state agency. In any given month, DSHS provides some type of shelter, care, protection and/or support to 2.2 million of our state's 6.8 million people.

DSHS is divided into six direct service administrations and two support administrations. Across DSHS we have a single mission: to transform lives.

 

Legend
We have achieved national leadership
Strong performance and service in an area
Areas of concern, unmet need or both
Serious concern, unmet need or both
   
example of upward arrow Positive movement
Red, positive movement Positive movement

 

 

DSHS' Strategic Plans' Archive

 

Contacts:

Bill Moss Assistant Secretary, Aging and Long-Term Support Administration,

Jane Beyer Assistant Secretary, Behavioral Health and Service Integration Administration,

Jennifer Strus Assistant Secretary, Children´s Administration,

Everlyn Perez Assistant Secretary, Developmental Disabilities Administration,

David Stillman Assistant Secretary, Economic Services Administration,

John Clayton Assistant Secretary, Juvenile Justice and Rehabilitation Administration,

Kathy Marshall, Assistant Secretary, Financial Services Administration,

Patricia Lashway Assistant Secretary, Services and Enterprise Support Administration