Description: The Client Registry is a Web-based application use
by authorized DSHS workers to access client profiles. The purpose of this information
system is to ensure that clients are receiving exactly the services they need when
they are served by several DSHS programs.
A successful Client Registry query returns demographic information, service history,
and Case Manager contact information for the client specified. It is tool that helps
caseworkers and managers to speak directly in order to provide quality, cost effective,
integrated services to our clients.
Service data displayed in the Client Registry does not include clinical information
or detail about the type of service authorized. The database gives the caseworker
basic information about the client. It shows if the client is eligible or authorized
to receive services from a particular program, but not the specific service authorized
or provided.
The Client Registry database receives and integrates data from various DSHS information
systems on a daily basis employing an automated data collection and promotion process.
This automation is supported by a manual contingency plan, which is implemented
in the event the automation fails.
Caseworkers who provide direct client service use Client Registry. All staff learn
how Client Registry works, and about confidentiality requirements, system security
and communication protocols.
Contact:
Becky Boutilier,
Project Manager, telephone: (360)902-7869.
