Case Management Services

The Office of the Deaf and Hard of Hearing empowers people who are Deaf, DeafBlind, Hard of Hearing, Late Deafened, DeafDisabled, and those with speech disabilities through personalized support, resource coordination, and community collaboration. We support your right to information and access to resources and connect you with services and providers. 

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Do you need help? Email us today!

A case manager works closely with you to assess your specific goals, prioritize your quality of life, and ensure your rights to equitable access are met. Together, we chart a path toward personal success. If you or someone you know can benefit, our case management services are tailored exactly to your personal needs. We support people and families navigating unique communication and accessibility needs and partner closely with local professionals and agencies to build inclusive, accessible environments. Come see us!

North West

4101 Meridian St., Bellingham, WA 

Walk in Hours: 

Tuesdays, 10 a.m. to 2 p.m.

Jena

Jena Floyd
VP: (360) 539-0247
Text: (360) 791-4309
 

Bellingham

Whatcom, Skagit, Snohomish,
San Juan, Island
and King counties

King / Kitsap

1700 E. Cherry Street Seattle, WA, 2nd floor 

Walk in Hours: 

Tuesdays, 10 a.m. to 3 p.m.

Irvine S.

Irvine Stewart
VP: (509) 703-6093
Text: (360) 915-2240
 

King Kitsap

King and Kitsap counties

West Central

1949 South State Str. 2nd floor Tacoma, WA 

Walk in Hours: 

Wednesdays, 10 a.m. to 3:30 p.m.

Marlene S.

Marlene Swarts
VP: (206) 388-2805
Text: (360) 791-5518
 

Tacoma

Clallam, Jefferson, Grays
Harbor, Mason, Pierce and King counties

North East

1330 N. Washington Street Ste. 3000 Spokane, WA

Walk-in Hours: 

Thursdays 10 a.m. to 2 p.m.

Val Davis

Val Davis
VP: (360) 229-7672
Text: (360) 791-0778
 

Spokane

Chelan, Douglas, Ferry,
Grant, Lincoln, Okanogan,
Pend Oreille, Spokane,
Stevens and Whitman counties

South East

7113 W Okanogan Place Kennewick, WA 

Walk-in Hours: 

Tuesdays 10 a.m. to 2 p.m.

Shalawn C.

Shalawn Childs 
VP: (509) 579-3663
Text: (360) 791-4281
 

Tri-Cities

Adams, Asotin, Benton,
Columbia, Franklin, Garfield,
Walla Walla, Kittitas
and Yakima counties

South West

800 NE 136th Ave, Ste 220 Vancouver, WA 

Walk-in Hours: 

Tues. & Weds. 10 a.m. to 2 p.m.

Kim M.

Kimberly McClurkan
VP: (360) 356-7654
Text: (360) 791-3329
 

Vancouver

Pacific, Wahkiakum, Lewis,
Cowlitz, Clark, Skamania, Thurston and Klickitat counties

Contact Us

If you don't know who you need to contact, please email us or call any of the below numbers. 

Field Supervisor VP: (360) 200-0457

Lead Case Manager VP: 509-794-2188

Voice/TTY: (800) 422-7930