COVID-19 Information for Providers and Long-Term Care Professionals

Nursing Facility Hospital Capacity Admission Unit

The Aging and Long-Term Support Administration has contracted with a nurse staffing agency to provide Nursing Services teams to multiple nursing facilities across the state as a strategy to decompress hospital capacity. DSHS is providing a nursing service team comprised of RNs, LPNs, and CNAs to contracted nursing facilities located in counties/cities with the highest need for providers expediting new resident admissions from hospitals. These DSHS staffed units will be available through June 30, 2022.   The following directory is a list of the participating skilled nursing facilities operating a Hospital Capacity Admission Unit:

Hospital Capacity Admission Unit Nursing Facility Name



Facility Phone

Western WA




North Cascades Health and Rehabilitation Center 4680 Cordata Parkway                    Bellingham, WA 98226 Whatcom County 360-398-1966

Kin On Health Care Center

4416 South Brandon Street                    Seattle, WA 98118

King County


Avalon Care Center of Federal Way

135 South 336th Street                             Federal Way, 98003

King County 253-835-7453
Stafford Healthcare

2800 S 24th Street

Des Moines, WA 98198

King County 206-824-0600
The Oaks at Lakewood

11411 Bridgeport Way SW

Lakewood, WA 98499

Pierce County 253-581-9002

Olympia Transitional Care and Rehabilitation

430 Lilly Rd NE                                         Olympia, WA 98506

Thurston County


The Oaks at Timberline

400 E. 33rd St

Vancouver, WA 98663

Clark County 360-696-2561
Vancouver Specialty and Rehabilitative Care

1015 North Garrison Road               Vancouver, WA 98664

Clark County 360-694-7501 

Eastern WA

Spokane Royal Park and Rehabilitation 7411 N. Nevada Street                          Spokane, WA 99208 Spokane County 509-489-2273
Avalon Health and Rehabilitation-Pasco 2004 N22nd Ave                                      Pasco, WA 99301 Franklin County  509-547-8811

Accessing the COVID-19 Vaccine 

Visit the WA State Department of Health vaccine website for information about the COVID-19 vaccine. 


WA Roadmap to recovery

The Roadmap to Recovery plan establishes phased criteria for the state. 

COVID-19 Reporting Requirements

You must report suspected or confirmed cases of COVID-19 to the following parties (see list of notifiable conditions)

Vaccine Administration

Refer to the Department of Health COVID-19 Vaccine page for general information about the vaccine.

Informational Flyers

Long-Term Care Advisory Group

An advisory group has been formed to address pandemic-related issues affecting long-term care providers. The group is comprised of members of state government, industry representatives, labor representatives, and other stakeholders.

Advisory Group Purpose Statement

The purpose of this Long-Term Care Facilities COVID-19 Advisory Group is to:

  • Communicate across agencies and across advisory group representation what is needed to fully support residents, families, providers and facility staff in response to the COVID-19. 
  • Share information that has been captured from other groups and sources with the goal of coordinating the many channels of information that are occurring as a result of COVID-19 response.
  • Advise agencies and local jurisdictions on policy decisions and practices related to COVID-19 response in long-term care facilities and home and community-based programs.
  • The activities of this group are specific to COVID-19 related needs.  Unless the group decides to adjourn earlier, once the threat of the pandemic is past, activities of this advisory group will terminate.
Represented long-term care facilities include adult family homes, skilled nursing facilities, supported living agencies, and assisted living facilities.


Personal Protective Equipment (PPE)

Pay close attention to our "Provider/Administrator Letters" for the latest guidance. Refer procedural questions to your local health department.

Protocol for Donning (Putting On) and Doffing (Taking Off) PPE

The effectiveness of PPE depends on its proper use. Putting on or removing PPE inappropriately can negate its protective properties. Adhere to CDC guidelines for use of PPE and refer to CDC instructions for properly donning (video) and doffing (video) PPE.

How to Acquire PPE

All long-term care facilities are instructed to purchase necessary personal protective equipment. In the event of an urgent shortage, visit this page to review your backup options.

Individual Providers are eligible to request PPE from the state.

COVID-19 Testing    

Who should get tested?

The Washington State Department of Health recommends prompt testing for anyone with symptoms of COVID-19. If a resident, client, or staff member at a long-term care facility tests positive for COVID-19, contact your local health jurisdiction for immediate instruction on broader testing.    

Infection Control and Prevention

COVID-19 Guidance for Home Care Workers

This document details important safety measures for home care workers to protect themselves and their clients. It is also available in a variety of languages:
















Appendix K Waivers

Appendix K waivers have been filed in response to the COVID-19 outbreak. These waivers temporarily modify some processes of care, provider qualifications, service limitations, and other guidelines. Providers should stay current with these waivers to optimally respond to COVID-19.

Provider Rate Enhancements

The outbreak of COVID-19 has burdened providers with increased costs. Emergency rate enhancements have been extended to providers to offset some of these increased expenses.

Home and Community Services (HCS) Rate Enhancements

Home Care Agencies will receive a vendor rate of $35.68 per hour, or $8.92 per quarter hour, through September 30, 2020.

Individual Providers will receive an additional $2.56 per hour for hours worked through September 30, 2020.

  • H20-068 details temporary rate changes for Home Care Agencies, training class time and the Family Caregiver Support Program.
  • H20-070 details rate add-ons for Medicaid service providers, including assisted living facilities, enhanced services facilities, adult family homes, community choice guides, supportive housing, behavior support agencies, nurse delegators, private duty nursing and skilled nursing during the COVID-19 outbreak.
  • H20-077 details rate enhancements for Individual Providers.

Residential Care Services (RCS) Rate Enhancements

The Centers for Medicaid and Medicare Services have increased Federal Match Assistance Percentages (FMAP), resulting in an effective 12-15% rate increase for facilities.

Admitting nursing home facilities will receive an exceptional rate of $100 per client per day atop regular rates for admitting a hospitalized client who transitions to their facility during the surge period.

DSHS has also begun establishing contracts with providers that can establish buildings or wings that can provide services dedicated to COVID+ residents. These COVID+ facilities will receive an enhanced daily rate of $450/day.

ALTSA issued a “Dear Provider” letter on May 4 that details rate increases for Assisted Living Facilities and Adult Family Homes.

Additional Guidance for Providers

Guidance for Individual Providers

The work performed by Individual Providers is considered essential under the Governors Proclamation 20-25. See our Guide for Individual Providers top strategies to limit close contact and protect yourself and others.

Phased Reopening Guidance for Adult Day Services

ALTSA Response to COVID-19

The Aging and Long-Term Support Administration (ALTSA) has reacted to the COVID-19 outbreak by securing federal waivers to afford providers much-needed flexibility in care delivery, and by delivering timely guidance to providers and facilities. Our guidance consolidates input from Governor Jay Inslee, the Centers for Disease Control and Prevention, the Centers for Medicare and Medicaid Services, and other authoritative bodies.

Help, Hotlines, and Guidelines

Washington State Department of Health Coronavirus Call Center

  • 1-800-525-0127 and press #.

Washington State Department of Health Web Resources

Centers for Medicare and Medicaid Services

Applicable to federally certified programs such as nursing facilities and ICF/IIDs

Centers for Disease Control and Prevention

Washington State Coronavirus Response Website

DSHS Aging and Long-Term Support Administration