FamHelp Facility Status and Information

Family Help

The Aging and Long-Term Support Administration is committed to the safety and well-being of residents and staff at every long-term care facility in Washington. We are also committed to helping families with loved ones in a long-term care facility get accurate and timely information.

* Accuracy and currency are paramount to us. Please contact james.kopriva@dshs.wa.gov with suggested revisions to this page. *

FamHelp: Tools for Families of Residents in Long-Term Care

FamHelp Long-Term Care Phone Hotline

Call (888) 856-5691 between 6 a.m. and 10 p.m. daily with questions about long-term care and other DSHS facilities.

Trained operators will field general questions related to State-licensed facilities affected by COVID-19. Operators can also offer current visitation restrictions and safety guidelines.

Inquiries regarding specific client information will be triaged and transferred directly to the appropriate facility or contact for additional information.

Facility Location and Visitor Status Finder

We share your concern for the health and safety of your loved ones. Important restrictions are in place to protect residents of long-term care facilities. These links contain facility information and current restrictions in effect.

Visitors Currently Prohibited at Nursing Homes, Assisted Living Facilities and Adult Family Homes.

Facility Locators

Summaries of Current Visitor Restrictions

Friends and family are currently prohibited from visiting long-term care facilities. This applies to nursing homes, assisted living facilities, and adult family homes. Certain specific exceptions do exist. Please see the locator pages above for details specific to each facility classification.

Guidance on Resident Visits to the Community, Departures from Facilities

As businesses and services reopen across Washington State, residents of long-term care may wish to enjoy these opportunities. Resident rights and rules permit participation in activities away from the home if desired or needed.

Residents of long-term care are likely to be classified as a "High-Risk Population" by the Centers for Disease Control and Prevention. The Safe Start plan encourages, but does not require, High-Risk Populations to stay home as much as possible during Phases 2 and 3.

Residents that wish to visit the community should expect an educational briefing prior to departure and daily symptom screenings after their return. Residents that visit the community should wear face coverings, observe social distancing, and frequently wash their hands to reduce the possibility of transmission.

Facilities with Confirmed Cases of COVID-19

This list of skilled nursing homes and assisted living facilities reports confirmed cases of COVID-19 among staff and/or residents. This list was developed from provider self-reporting and public reporting to Residential Care Services (RCS) Complaint Resolution Unit (CRU). Providers will remain listed until RCS receives a report that the facility no longer has any confirmed cases of COVID-19.

We cannot fully guarantee the accuracy nor the currency of this report. This is the best information available to us. Please call the provider of interest for current status.

Of note is a significant drop in the count on May 22. Long-term care facilities are asked to complete COVID-19 reporting surveys twice per week. Many facilities have reported that they are now free of known infections of COVID-19. These clearances were reviewed and confirmed during the week of May 15-22, and cleared facilities were dropped from the count. The count now reflects ALTSA’s current understanding of facilities with confirmed reports of open COVID-19 cases.

    COVID-19 News and Data Bulletin

    ALTSA will issue a bulletin every two weeks that reports critical information related to long-term care facilities and COVID-19. The bulletin contains a list of affected facilities, the number of facilities reporting cases, the number of inspections performed by ALTSA, and other data points and news items.

    Additional COVID-19 Information

    Information about COVID-19 for Adults 60+

    COVID-19 is most dangerous to people over 60 or with underlying health conditions. Please take caution to protect yourself and your loved ones. Visit the Washington State Coronavirus Website. It contains links to vital resources to prepare and protect adults over 60.

    Resources for the Deaf and Hard of Hearing:

    ASL COVID-19 Informational Video Series

    The Washington State Department of Health has published an 8-part video series about COVID-19 with closed captioning and American Sign Language.

    Guides and Resources for Those Affected by Hearing Loss

    Information About COVID-19:

      Recent Changes In Response to COVID-19

      Some recent policies or emergency mandates may be relevant to you, your loved one, or services provided by the Aging and Long-Term Support Administration.

      "Stay Home, Stay Healthy" Order

      Governor Jay Inslee issued a statewide "Stay Home, Stay Healthy" order on March 23, 2020.  Click here for a summary of its effects.

      Long-Term Care Facilities Visitation Restrictions

      Please see our "How to Visit Someone in a Long-Term Care Facility" section above for our summary of recent restrictions to visitation.

      ALTSA Lobbies Closed to Public but Services Remain Active

      Adult Protective Services, Residential Care Services, and Home and Community Services office lobbies are closed to the public to reduce the spread of COVID-19.  Our services remain active and our staff remain accessible by telephone.