FamHelp Facility Status and Information


Family Help

FamHelp: Tools for Families of Residents in Long-Term Care

When and how may I visit my loved one in a long-term care facility?

See visual aid and overview: Types of Allowed Visitation at Long-Term Care Facilities

Visitation at long-term care facilities is subject to the requirements of the Safe Start for Long-Term Care plan.

Type of Visit

When Allowed

Indoor Visits* Allowed except during the circumstances outlined below*
Compassionate Care Visits Allowed at any time if the compassionate care criteria is met
Outdoor Visits At all times
Window Visits At all times
Remote Visits Through Use of Technology At all times


*Indoor visits will be temporarily halted for the following reasons:

  • Throughout the building if there is a COVID-19 outbreak in the building until further assessment of the situation and a complete round of testing can be completed 
  • For an individual resident if they tests positive for COVID-19
  • For unvaccinated residents if the county positivity rate is greater than 10% and the resident vaccination rate in the facility is less than 70%

There are two exceptions for which an indoor visit would be allowed even if a facility has an active COVID-19 outbreak:

Can residents leave long-term care facilities?

  • Residents who are fully vaccinated* will no longer be required to quarantine when they leave the facility for medical and recreational reasons unless they have prolonged** contact with someone who is COVID+
    • *Fully vaccinated refers to a person who is >2 weeks following receipt of the second dose in a 2-dose series, or >2 weeks following receipt of one dose of a single-dose vaccine
    • **Prolonged contact is considered within 6 feet for a cumulative total of 15 minutes or more over a 24-hour period
  • Residents may visit the community but will be subject to screening protocol and may have to quarantine for 14 days afterwards.
  • Residents that leave a facility should expect an educational briefing before leaving and symptom screenings for several days after returning. Residents should wear masks, practice social distancing, and frequently wash their hands while away from the facility.​

How can I get vaccinated against COVID-19?

Refer to the Department of Health COVID-19 Vaccine page for general information about the vaccine.

Long-Term Care Settings

Workers and residents in long-term care settings are included in Phase 1A of the state plan, meaning that they will be among the first to receive the vaccine. All staff and residents of long-term care are eligible to receive the vaccine.

Many facilities are working with local pharmacies to arrange onsite vaccinations. Phase 1A groups are also eligible to receive vaccines at mass vaccination sites or through other local providers.

In-Home Settings

Clients that receive care in their homes and the providers that serve them are priorities in the state vaccination plan. Care providers "work in a health care setting" and are therefore eligible in Phase 1A. Clients 65 or older, or those 50+ in multi-generational households, are eligible under Phase 1B Tier 1. Other groups are not yet be eligible.

Informational Resources

How likely am I to contract COVID-19?

Take the CV-19 CheckUp quiz to estimate your risk of catching COVID-19 and your risk of severe illness. The tool also suggests helpful lifestyle adjustments to reduce your risk.

How do I access FEMA Funeral Assistance?

Please review this bulletin to learn about FEMA Funeral Assistance eligibility, application and more. 

How do I get a flu shot?

Uninsured adults may refer to this list of no-cost flu vaccine locations. Insured adults should inquire with their preferred pharmacy, primary care physician, or employer.

Refer to the Department of Health's flu page for more information. Influenza is highly contagious and may cause severe illness - a flu shot is your best defense.

Which long-term care facilities have COVID-19 cases?

Refer to our COVID-19 Dashboard for current reporting on facilities with recent reported virus activity.

What are good sources of information about COVID-19?

We observe guidance issued by the Washington State Department of Health (DOH) and the national Centers for Disease Control and Prevention (CDC). The Washington State Coronavirus Website is another important reference. Translations are available at the top of each of these pages.

For those with hearing loss, the Hearing Loss Association of America website has important information about communicating in health care settings.

Who can I call with questions about COVID-19?

For general questions about COVID-19, dial 1-800-525-0127 to reach the Department of Health COVID-19 hotline.

To reach a specific long-term care facility, refer to our directories below:

May I visit ALTSA offices?

ALTSA offices are currently closed to the public. Our services remain active and our staff remain accessible by telephone.