FamHelp Facility Status and Information

Family Help

* Accuracy and currency are paramount to us. Please contact james.kopriva@dshs.wa.gov with suggested revisions to this page. *


FamHelp: Tools for Families of Residents in Long-Term Care


Can residents leave long-term care facilities?

Residents may visit the community but will be subject to screening protocol and may have to quarantine for 14 days afterwards.

Long-term care residents are considered a "High-Risk Population" by the CDC and should stay home as much as possible.

Residents that leave a facility should expect an educational briefing before leaving and symptom screenings for several days after returning. Residents should wear masks, practice social distancing, and frequently wash their hands while away from the facility.


How do I get a flu shot?

Uninsured adults may refer to this list of no-cost flu vaccine locations. Insured adults should inquire with their preferred pharmacy, primary care physician, or employer.

Refer to the Department of Health's flu page for more information. Influenza is highly contagious and may cause severe illness - a flu shot is your best defense.


Which long-term care facilities have COVID-19 cases?

Refer to our COVID-19 Dashboard for current reporting on facilities with recent reported virus activity.


What are good sources of information about COVID-19?

We observe guidance issued by the Washington State Department of Health (DOH) and the national Centers for Disease Control and Prevention (CDC). The Washington State Coronavirus Website is another important reference. Translations are available at the top of each of these pages.

For those with hearing loss, the Hearing Loss Association of America website has important information about communicating in health care settings.


Who can I call with questions about COVID-19?

For general questions about COVID-19, dial 1-800-525-0127 to reach the Department of Health COVID-19 hotline.

To reach a specific long-term care facility, refer to our directories below:


May I visit ALTSA offices?

ALTSA offices are currently closed to the public. Our services remain active and our staff remain accessible by telephone.