Statewide Master Contract

Department of Enterprise Services and the Office of the Deaf and Hard of Hearing have entered into a cooperative purchase agreement to provide statewide Sign Language Interpreter Services.
 

Please take a moment to read through the Master Contract before requesting/purchasing sign language interpreter services. It is important that you understand the request process and cancellation terms and conditions: https://apps.des.wa.gov/DESContracts/.

ODHH provides a snapshot of services available however the contract terms and conditions are through Department of Enterprise Services. Any contract disputes should be directed to DES.

ODHH offers an online interpreter scheduling system that allows data collection on fill rates and contract compliance monitoring. In order to use this online system, you must set up an account. The online system will reassign any requests that are not filled through the initial contractor. When you set up an account, you also select alternative contractors for this purpose. You do not need to fill out more than one request to send out to multiple contractors. When the first contractor selected reports that they can not fill the request, the system will automatically reassign the request to the next contractor on your account's list.

If your request for service is within the next 3 business days, we strongly encourage you to call the Contractor. Requests are required to be acknowledged within 2 business days, and last-minute requests are challenging to fill.

Requests must be canceled directly with the contractor within 2 business days. For an example, an appointment on Tuesday at 10:00 am must be canceled on Thursday before 10 am to avoid being billed.

Below is a list of Sign Language Interpreter Referral Agencies and Independent Contractors.