Behavioral Health Organizations (BHOs) must demonstrate effective mechanisms for reviewing consumer complaints. A complaint is an informal verbal or written statement by a consumer, family member or other consumer representative, which expresses dissatisfaction with some aspect of mental health services or lack thereof. Contacts for Ombuds are included in the link above.
The complaint may be filed with a community mental health agency, the regional support network prepaid inpatient health plan or the Ombudsman services.
The goal is to bring resolution to the complaint at the lowest possible level. The regional support network must encourage resolution of complaints at the lowest possible level.