WSH -- Office of Consumer Affairs

Responsible for:

  • Provide a channel for patient and family voice
  • Share models of hope and recovery
  • Contact person for with community transition/bridging programs
  • Facilitate educational programming within hospital and community regarding

Current Efforts:

  • Meet patients after they are admitted
  • Monitor patient satisfaction through discharge surveys/interviews and/or annual surveys
  • Assist families with communicating with treatment teams
  • Provide resource and referrals for both hospital and community members
  • Help resolve low level complaints, respond to concerns and provide pathways for resolution
  • Provide Work Study job site for qualified college students
  • Facilitate CFS Patient Grassroots Advocacy group, “The Sanka Party”

Services Provided:

  • Respond to phone and in person inquiries. 
  • Provide resources and educational programs and forums providing education related to Patient Rights and Privileges, mental illness and recovery, including Mental Health First Aid, W.R.A.P., Advocacy Skills and Vocational Programs
  • Supportive services to peers during emergency situations


  • DBHR Office of Consumer Partnerships
  • Statewide Ombuds and Quality Review Teams
  • Eastern State Hospital Patient Advocate
  • National Alliance on Mental Illness: Washington State (NAMI-WA)
  • Pierce County Certified Peer Counselor Continuing Education through OptumHealth/Pierce Behavioral Health Organization 

Contact Us:

Laurel Lemke, Director of Consumer Affairs, 
Phone: 253-761-7533
Western State Hospital
Building 8 (First Floor of the Library Building)
9601 Steilacoom Blvd. S.W.
Lakewood, WA 98498

Other Contacts:
Kathy Davies, Director of Patient Grievance Investigations

W.S.H. Abuse/Neglect Hotline: 253-761-7599

National Alliance on Mental Illness, Washington State
Find a local affiliate, state office phone line open regular business hours
Monday through Friday:  206-783-9264 | 800-782-9264

Other Resources: