WSH - Office of Patient Advocacy

Responsible for:

  • Provide a channel for patient and family voice
  • Share models of hope and recovery

Current Efforts:

  • Assist families with communicating with treatment teams
  • Provide resource and referrals for both hospital and community members
  • Help resolve low level complaints, respond to concerns and provide pathways for resolution

Services Provided:

  • Respond to phone and in person inquiries. 
  • Provide resources and educational programs and forums providing education related to Patient Rights and Privileges, mental illness and recovery.
  • Supportive services to peers during emergency situations

Partnerships:

  • Eastern State Hospital Patient Advocate
  • National Alliance on Mental Illness: Washington State (NAMI-WA)
  • Pierce County Certified Peer Counselor Continuing Education through OptumHealth/Pierce Behavioral Health Organization 

Contact Us:

Jackie Lopez, Patient Advocate
Email: jackie.lopez@dshs.wa.gov
Phone: 253-582-5744
Address:
Western State Hospital
Building 9 Room C19-320
9601 Steilacoom Blvd. S.W.
Lakewood, WA 98498

Other Contacts:
Kathy Davies, Director of Patient Grievance Investigations
Email: Kathy.davies@dshs.wa.gov
Phone:253-756-2669

W.S.H. Abuse/Neglect Hotline: 253-761-7599

National Alliance on Mental Illness, Washington State
https://www.namiwa.org/
Find a local affiliate, state office phone line open regular business hours
Monday through Friday:  206-783-9264 | 800-782-9264

Other Resources: