Emergency Assistance Programs

Revised June 20, 2012

Consolidated Emergency Assistance Program - CEAP

Revised July 29, 2015

Purpose:

This section describes a cash program available to families or pregnant women who face an emergency and do not have the money to meet their basic needs, including families whose TANF cash assistance has been terminated for Non-Compliance Sanction - NCS and those who have already received 60 months of TANF and do not qualify for a Time Limit Extension. Most cases closed for NCS must participate for four consecutive weeks before they qualify for TANF/SFA. These families may qualify for CEAP until their participation requirement is met. Assistance under this program is limited to not more than thirty consecutive days within a period of twelve consecutive months.

WAC 388-436-0015 Consolidated emergency assistance program - CEAP.

WAC 388-436-0020 CEAP assistance unit composition.

WAC 388-436-0025 Eligibility conditions for CEAP--Job refusal.

WAC 388-436-0030 How does my eligibility for other possible cash benefits impact my eligibility for CEAP?

WAC 388-436-0035 Income and resources for CEAP.

WAC 388-436-0040 Excluded income and resources for CEAP.

WAC 388-436-0045 Income deductions for CEAP.

WAC 388-436-0050 Determining financial need and benefit amount for CEAP.


Clarifying Information - WAC 388-436-0015

  1. Being a citizen or legal resident alien is not an eligibility requirement for CEAP.
EXAMPLE: A migrant farmworker household consisting of a mother, father, and one child applies for cash assistance. They are not eligible for ongoing cash assistance since they are undocumented. The TANF is denied and CEAP is now considered for meeting the family's current needs as CEAP is available to undocumented households.
  1. Proof of social security numbers is not required. Do not require the client to provide SSN for the family as an eligibility requirement.
  2. Applicants for CEAP must complete the Client Declaration of need on the Emergency Assistance Request/Grant Computation form DSHS 14-337(X).
NOTE: The on-line application or the DSHS 14-001 Application form can be used to request CEAP. If these forms are used, a DSHS 14-337 must still be completed.
  1. For Residency requirements, see RESIDENCY.
  2. Families whose TANF grant has been terminated for during Non-Compliance Sanction can apply for CEAP under the same rules as other applicants. WorkFirst participation is not an eligibility requirement for CEAP.

Worker Responsibilities- WAC 388-436-0015

  1. Review the request form with the applicant. It is the applicant's responsibility to verify unpaid medical bills, utilities, and shelter costs. The applicant may request food, clothing, and household maintenance items without providing proof of the need.
NOTE: For Disaster Cash Assistance, the client does not have to produce proof of expenses unless it is questionable.
  1. Explain to the CEAP applicant the limited availability (thirty consecutive days within twelve consecutive months) of this program.
EXAMPLE: The client applies on February 5th with an eviction notice. CEAP is approved on February 6th and a payment is made to the landlord. The client returns on February 10th with an electricity shut off notice. Since it is within the 30 day limit it can be approved. The client returns again on March 15th with a shut off notice for the natural gas, This is denied as it is after the 30 day period.

Worker Responsibilities - WAC 388-436-0020

  1. When determining which members of the household will make up the CEAP assistance unit, first look at who must be members through relationship. A child within the family who is step-sibling to one child but half-sibling to another child becomes a mandatory member because of the half-sibling relationship.
EXAMPLE:
A household consists of a married couple, two children belonging to the wife, two children belonging to the husband, and one child belonging to both parents. The couple wants to exclude the two children of the wife from the CEAP application because they receive child support income. They are step-siblings to the husband's two children. The children are mandatory members because they are half siblings to the one child belonging to both parents. All the children must be included.
  1. When adding a caretaker relative other than a parent, or adding step-siblings, determine if it is to the advantage of the assistance unit to add that person. Inform the client that when choosing to add a member who doesn't have to be included, that person's income and resources are considered in determining need and benefit amount.
  2. A minor parent living in the home of his/her parents is a mandatory member of the parent's CEAP assistance unit. When the parent's CEAP request is denied because resources and income exceed the need, the minor parent's child only can become a separate CEAP assistance unit if that child has an emergent need.
NOTE:
A minor child cannot apply for CEAP by themselves. There must be a parent or relative of specified degree in the household.

Clarifying Information - WAC 388-436-0030

  1. Eligibility and payment amounts for all other DSHS financial, medical and food assistance programs must be determined before CEAP benefits may be approved, except for families who do not qualify for cash assistance because their case was terminated while in NCS.
  2. If the household contains a member who is eligible to receive or is receiving TANF, SFA or RCA, the family's emergency needs may be covered under the AREN benefit provisions in WAC 388-436-0002.
  3. Families receiving TANF/SFA or RCA at a reduced level, due to sanction or penalty, are not eligible for CEAP.

Clarifying Information - WAC 388-436-0035 

An income estimate is based on income already received plus a reasonable expectation of anticipated income for the month of application.

  1. Resources include items such as cash, checking & savings accounts, marketable securities, personal property and real property. Real property is land and buildings. See RESOURCES for more complete information.

  2. If an optional member as described in WAC 388-436-0015 (3) is included in the CEAP assistance unit, the resources and income of that person and that person's spouse are considered available to the CEAP assistance unit. If those income and resources would reduce or deny the CEAP benefit, the optional member can be excluded.

EXAMPLE:
An aunt applies for emergency cash assistance for her niece and wants to be included in the assistance unit as a needy caretaker relative. The income and resources belonging to the aunt and her husband show that no emergency need exists. The aunt can be excluded. She and her husband don't have a legal obligation to support the minor child.

Clarifying Information - WAC 388-436-0040

The equity value of a vehicle is determined by subtracting the amount still owed from the fair market value of the car. The fair market value is the average loan value as listed in the NADA Official Used Car Guide, or the wholesale value as listed in the Kelly Bluebook.

Worker Responsibilities - WAC 388-436-0040

  1. See RESOURCES for:

    1. A complete list of resources exempt under Federal Law;

    2. Determining real property as a home;

    3. The method of establishing values on non-exempt resources.

  2. Document in Remarks (REMA) behind the Resource screens how income and resource values were established.


Clarifying Information - WAC 388-436-0050

The amounts requested in each category can't exceed the maximum limit allowed. Excess amounts from one category can't be carried over to another category that is below the maximum.

EXAMPLE:
 A CEAP assistance unit of 3 persons verifies a need of $500 for rent, and $60 in utilities. Net income and resources equal $100.
  Need Maximum (3 persons) Allowed
Rent $500

$386

$386

Utilities $ 60

$130

$ 130

 
  $516 Total needed or allowed
  $521 Payment standard for 3
  $516 The lesser of the two above
  -100 minus available income and resources
  $416 CEAP payment

Worker Responsibilities - WAC 388-436-0050

  1. Explain that they may choose to receive the CEAP funds directly or have them sent to a vendor on their behalf.
  2. I f the client does not have an EBT account, then an account must be opened.

ACES Procedures

See Consolidated Emergency Assistance Program - CEAP

Top of Page

Disaster Cash Assistance Program

Revised November 1, 2011

Purpose:

This section describes a cash program available because of a disaster declared by the Governor. It is available to families or individuals including families or individuals with no children who face an emergency and do not have the money to meet their basic needs. This program is available only once within a twelve-month period.

WAC 388-436-0055 What is the Disaster Cash Assistance Program (DCAP)?

WAC 388-436-0060 How much money can I receive from the Disaster Cash Assistance Program (DCAP)?


Clarifying Information - ​WAC 388-436-0055

The disaster for individuals must be declared by the Governor. When the disaster is declared, Consolidated Emergency Assistance Program (CEAP) will authorize the Disaster Cash Assistance Program (DCAP) to provide funds for families and individuals with or without children who have suffered losses as a result of the disaster.

  1. The following applies to DCAP:
    1. The applicant had to have been living in the declared disaster area before the disaster happened. Having a vacation home does not count for residency.
    2. The applicant must have suffered a loss of income or property as a result of the disaster.
    3. The CEAP income rules apply to DCAP. See WAC 388-436-0045.
    4. The applicant must apply for any other assistance available, such as:
      1. TANF/SFA/RCA
      2. ABD cash
      3. Basic Food Assistance
      4. Medical
      5. Unemployment compensation
  2. Under DCAP, applicants are not required to:
    1. Meet citizenship or alien requirements; or
    2. Provide a Social Security number.

 

Worker Responsibilities - WAC 388-436-0055

  1. Review the application (DSHS 12-207) with the DCAP applicant. The applicant may request help with any of the basic requirements listed in WAC 388-436-0055 (2) without verifying the need with a bill or receipt unless questionable.
  2. Explain to the DCAP applicant the limited availability of this program.

Clarifying Information - WAC 388-436-0060

You use CEAP rules when calculating the income and resources for DCAP.
The differences between DCAP and CEAP are how the program looks at household composition and deductions:

  1. Household composition:
    1. Does not require a dependent minor child to be in the home.
  2. Deductions:
    1. The disaster losses can be used as a deduction from the income/resources calculation.
    2. The losses are only used if the applicant does not expect to be reimbursed (such as insurance settlement) during the month of application.

 

Worker Responsibilities - WAC 388-436-0060

  1. Determine who must be included in the household. This is anyone the applicant declares as being financially responsible for or who shares the financial responsibility.
  2. Proof of the income, resources, or expenses is not required unless questionable.
  3. Complete the calculations using the DSHS 12-208 form.

Disaster Supplemental Nutrition Assistance Program (D-SNAP)

Revised December 13, 2011

Purpose:

This section explains the general eligibility criteria for the Disaster Supplemental Nutrition Assistance Program (D-SNAP) and when the State may use it.

WAC 388-437-0001 Disaster food stamp program.


Clarifying Information - WAC 388-437-0001

The disaster must be declared by the President or FNS. When the disaster is declared, FNS negotiates with the department to determine:

  • What eligibility rules we will use;
  • The length of time we will accept D-SNAP applications in each area;
  • If the allotment will be for a half or full month; and
  • How we will calculate D-SNAP benefits.

General Guidelines

  1. Disaster related loss: The assistance unit must have a loss from a federally declared disaster:
  2. Residency: At the time of the disaster, the assistance unit lives within the geographical area designated as part of the disaster area. After the disaster, the assistance unit may be eligible for D-SNAP even if they are temporarily living outside the designated disaster area.
  3. Purchase and prepare: The assistance unit must purchase food and prepare meals together during the disaster certification period. Assistance units residing in temporary shelters that provide 50%of their meals during this period are ineligible for D-SNAP.
  4. Resources: Non-liquid resources are excluded. Liquid resources such as cash on hand or cash balances in accessible checking or savings accounts are considered as "income".
  5. Current food assistance recipients: Food assistance recipients may also be eligible for D-SNAP benefits. When an assistance unit receives a replacement issuance before the D-SNAP is implemented, the replacement amount is deducted from the D-SNAP allotment.
  6. Other eligibility criteria:
    1. The following eligibility factors are not applicable to D-SNAP:
      1. Alien status;
      2. Social Security number;
      3. Student status; and
      4. Work requirements.
    2. A prior disqualification in the regular food assistance programs does not disqualify an applicant for D-SNAP.

D-SNAP Procedures

After the disaster is declared and FNS approves use of a D-SNAP, CSOs will receive instructions, procedures, and forms. These will be sent from the Community Services Division headquarters or the state office disaster alternate (Region 1).

Emergency Assistance Programs - Additional Requirements for Emergent Needs (AREN)

Revised February 27, 2018

Purpose:

This section describes an additional cash benefit available only to families, individuals, and pregnant women receiving Temporary Assistance to Needy Families (TANF), State Family Assistance (SFA), or Refugee Cash Assistance (RCA) programs.

WAC 388-436-0002 If my family has an emergency, can I get help from DSHS to get or keep our housing or utilities?


Clarifying Information - WAC 388-436-0002

The intent of the AREN program is to keep clients in their housing, prevent utility disconnection, or get clients into housing that they can afford on an ongoing basis and get utilities connected. Paying for a hotel or motel stay should be a last resort and a short-term solution.

  1. Families may be eligible when they:
  • Have an emergent need to get or keep housing or utilities (See AREN Emergency Needs Table);
  • Are eligible for Temporary Assistance for Needy Families (TANF), State Family Assistance (SFA), or Refugee Cash Assistance (RCA);
  • Have good reason that they don’t have enough money to pay the housing or utility costs; and
  • Haven’t received the maximum AREN payment ($750), as an adult, in the last 12-month period.
  1. Clients must complete a cash assistance application as required in WAC 388-406-0010 if they don’t get assistance at the time of the AREN request. Clients who don’t want on-going TANF, SFA or RCA can’t receive AREN; however if they have on-going means of support they may be eligible for Diversion Cash Assistance.
  2. AREN for "child only" households:

    Households that receive a "child only" grant (e.g., non-needy relative, SSI parent, or someone acting in loco parentis) may receive AREN for emergent needs because the emergent need has an impact on children receiving TANF, SFA, or RCA. When we determine the household's needs, we must consider the income of the entire household, including income that we exclude when determining the household's ongoing assistance.

  3. We consider a client who applies for TANF in Washington but isn’t eligible until the month after the application because they received TANF in another state to be receiving TANF for the purposes of this rule. The client can get AREN if they meet all other eligibility factors.

 

NOTES:

  1. See VERIFICATION for information on how to get verification. Use ACES letter, 0075-02 AREN Status, if you need to request verification of the amount of the client's emergency need.

  2. A statement from the client or their landlord that they are simply behind on their rent doesn’t necessarily meet the emergency requirement. At that point, the landlord may be willing to make arrangements for a payment plan with the client.

  3. We may consider WorkFirst Support Services to meet client’s needs if the client gets TANF/SFA and doesn’t meet AREN eligibility.

  4. We may consider AREN funds for an emergency housing or utility need when the bill isn’t in the client’s name.We must obtain verification that the client is responsible for payment.

AREN Emergency Needs Table

This table includes acceptable needs for AREN payments but doesn’t cover reasons a client may not have money to cover their expenses. If you aren’t sure if a client has good reason for how they spent their funds, you may want to talk to your lead worker or supervisor about the situation.

Emergency Need

AREN payment?

Comments

Back Rent

Yes

 

Car Repair

No

 

Clothing

No

 

Credit Card Bills

No

 

Deposits for rent or utilities

Yes

 

Food

No

  • If client doesn't get food assistance, ask if they want to apply.
  • We may replace food bought with food assistance benefits and lost in household disaster. See WAC 388-412-0040.

Furniture

No

 

Home repairs

Yes

When:

  • The damage puts the client's health or safety at risk; and
  • The client owns the home; or
  • The landlord won’t fix the damage, and it is less expensive to fix the damage than to move.

Licensing, auto fees, automobile insurance

No

 

Relocation

Yes

  • To flee domestic violence.
  • To leave unsafe housing.
  • As a lower cost option to paying back rent to prevent eviction.

Short-term lodging such as motels

Yes

  • Only when there is no other option.
  • Decide how long of a stay to approve based on when you expect the client to get more permanent housing.
  • Not allowed on an ongoing basis.

Utility Bills

Yes

  • The least amount to prevent a utility shut off.
  • For phone service, only the amount to keep local phone service when the client needs the service for their health and safety.

Basic Local Telephone Service

Yes

  • Only allow AREN to get phone service or prevent a shut-off of basic service when the client can show a need for the service to meet the client's health and safety needs.
  • Refer clients who need help with their phone service to local community resources.

 

EXAMPLES:

  1. Susan, her minor daughter Cindy, and Cindy's child get TANF. They received AREN for an emergency housing need on August 5, 2006. Cindy later moved out of the TANF AU with the child. Cindy requested AREN on October 5, 2006. The worker decided Cindy had a good reason for not having money to meet their needs. Cindy is a minor child and lived with an adult when her AU received AREN. Approve AREN as long as Cindy meets all other eligibility criteria.

  2. A TANF AU of Mom, Dad, and two children received AREN in August. Mom and one of the children moved out of the AU at the end of August. Mom was an adult member of an AU that received AREN. Deduct the amount Mom received from the $750 twelve-month limit if she requests AREN.

  3. Doug, Sally and their child receive AREN of $750 in March of 2010 to prevent eviction from their apartment. Doug and Sally divorce, and he marries Tiffany in 2012. He and Tiffany apply for AREN to prevent utility shut off. Tiffany never received AREN. The assistance unit is eligible for AREN because neither Doug nor Tiffany received AREN funds within the past twelve months.

  4. A four-person AU applied for TANF and requested AREN to pay for new housing and furniture. The AU currently lives in a domestic violence shelter. The AU has no income but will get $562 in TANF monthly. The rent for the new apartment is $450 a month. We can use AREN to get the new apartment but not for furniture. Refer the client to resources in the community to see if someone can help with the client's furniture needs.

  5. A two-person AU asked for AREN to help pay for their overdue utility bill and current long-distance telephone bill. The family provided proof that their usual monthly income covers these expenses but due to an injury, the client missed six weeks of work. The client had a claim for L&I, but after a delay the client ended up receiving benefits for two weeks instead of the six weeks of benefits the client expected. We can use AREN for the utility costs. We don’t pay the long distance bill, because the service isn’t a health or safety factor.

  6. A three-person AU requests AREN to pay for rent that is two months behind. The AU’s only income is their TANF grant of $478. The AU lives in subsidized housing and has a rent cost of $300 a month. Look at how the AU spent their grant for the last two months to decide if the AU is eligible for AREN. The AU must show that their TANF grant was used to pay other necessary expenses as listed in WAC 388-436-0002. Make your decision based on information that is readily available to the AU.

  7. A family of four applied for assistance and asked for AREN to pay for a utility bill and rent that is three months past due. The mom left her job a week ago when she was diagnosed with cancer. Her overdue utility bill is $400 and her overdue rent is $1800. Her monthly rent is $600. Although the family has an emergency housing need, we must look at how the AU has spent their money for the last three months. Some questions to ask are:

  • Were the AU's earnings used to pay for necessary expenses, such as medical care?
  • Will the AU be able to pay for the ongoing rent of $600 in addition to their other bills?
  • Will the AU's only source of income be the TANF grant of $562, or will they have other forms of income (such as SSI or child support in addition to TANF) to meet their future needs?

Decide if it is more appropriate to look at AREN to help the family get housing they can afford based on the AU's change in income

  1. A three-person AU requested AREN to avoid eviction and pay $1600 for rent that is two months overdue. The ongoing rent is still $800 a month, and the AU’s only income is the TANF grant of $478 a month. Even if the AU has good reason for their lack of funds to meet the emergency need the AU is living beyond their means and can’t show how they will be able to afford this expense in the near future. Consider looking at using AREN to help the family avoid homelessness by getting housing that they can afford based on their income.

  2.  On October 5th a two-person AU requests AREN for an eviction notice on the 1st of October and a utility shut off notice on the 25th of November. We can use AREN to pay the landlord and the utility company as long as they meet the AREN requirements, and the total amount doesn’t exceed $750.

  3. Mom and Dad get TANF for their two children. The AU received $400 in AREN for their emergency housing needs on August 10. Mom and dad split up at the end of August. Dad moved out with one child and is now in a new AU. Mom stayed in the home with the other child and is in the original AU. On October 1st, Dad requested AREN for a utility shut-off. Dad was an adult member of an AU that received AREN. He is eligible for up to $350 in AREN.

  4. Shelley receives a monthly TANF grant of $305 because she is acting in the place of a parent for John, an unrelated child. Despite her best efforts to keep up on the bills, John’s hospitalization and unplanned medical expense prevented Shelley from being able to pay the utility bills. She received a notice to pay the $380 balance, or the heat will be cut off in February. Because Shelley receives a TANF grant for John's needs, Shelley may be eligible for AREN to pay the emergency utility cost. We do consider Shelly's income and available cash resources for AREN, even though we didn’t use this to determine eligibility for the child-only TANF grant.

  5. In March, a TANF eligible family moves from California to Washington. The family applies for assistance in Washington on 3/15/07.  The family is eligible for TANF beginning 04/01/07 because they received March TANF benefits from California They can get AREN in March if they meet all other program requirements

Worker Responsibilities - WAC 388-436-0002

Application Process

  1. Clients may request AREN as follows:
    1. A client who currently gets TANF, SFA, or RCA, may request AREN by:
      1. Completing the Emergency Assistance Request, DSHS 14-337(X), or
      2. Requesting the assistance over the phone, and we will complete form DSHS 14-337(X).
    2. A client who doesn’t get TANF, SFA, or RCA must complete all of the following:
      1. Cash assistance application as required in WAC 388-406-0010, and
      2. Emergency Assistance Request, DSHS 14-337(X).
  2. Determine if AU is eligible for AREN per Clarifying Information #1 or WAC 388-436-0002 (1).

    1. Obtain proof of the client's need and the cost it would take to end the emergency.
    2. Determine if the assistance unit still has AREN funds available to resolve the emergent need.  If not, the AU isn’t eligible for AREN unless they meet ETR criteria. 
    3. Decide if AREN will meet the client's emergency housing or utility need. We can only use AREN to help a client get or keep housing and utility services. Use the AREN Emergency Needs Table to determine what needs are allowable through AREN.  If not, the AU isn’t eligible for AREN.  
    4. Decide if the client has good reason for why the AU doesn’t have enough money to pay for the expense. If the client has good reason, continue to the next step. If not, the AU isn’t eligible for AREN. Some questions to look at when you decide if a client has good reason include:
      • Did the client spend their money in a reasonable manner under the circumstances?
      • Was the client’s choice of how they  spent their funds reasonable at that time?
      • Did the client spend their money on necessary expenses?
      • Do the client's circumstances, such as mental or physical disability, explain why they used their money in a way that would not typically be looked at as a reasonable? If so, discuss Equal Access (EA) services available to the client.
      • Will paying the request meet the client's short-term emergency need, or will the client continue to need additional assistance? Will the action just delay what will happen anyway? If the request will just delay the emergency need, you may want to discuss other options with the client.
      • Is the client in non-compliance WorkFirst sanction with a reduced grant?
    5. Determine if an adult in the AU received AREN within the past twelve months.
      1. If so, they may receive the unused amount from the $750 as applicable (this includes  adults who left an AU that received AREN and reapplies for AREN in a new AU) , or submit Exception to Rule (ETR) request for payments that exceed the $750 twelve-month limit using the ETR process.  Headquarters will only approve AREN ETRs relating to health and safety.  Some examples of ETR situations are:
        1. Elderly or disabled clients.
        2. Clients who need access to emergency services. (e.g., a parent of a child who is on a ventilator would need a phone to contact an ambulance in an emergency).
        3. Domestic violence victims or others who are likely to need police protection.
      2. If not, they may receive up to $750.
    6. Determine the lowest amount that will end the client's emergency housing or utility need up to the twelve-month maximum of $750, and issue the lowest amount needed to resolve the emergency completely, not just for a few months. Use the following steps to decide on the lowest amount:
      1. Contact the organization/person the client owes the payment to (e.g., landlord, utility company, etc.) and determine:
        1. How to prevent eviction or utility shut-off.
        2. Whether the vendor will set up a reasonable payment plan or partial for the debt. Don’t provide legal advice or attempt to settle a client's legal claims.
      2. Determine client’s available resources to meet the need (e.g. cash, checking, savings) and reach an agreement with the client on how much of the need they can cover. Clients don’t have to use all of their resources to meet the emergency need. Look at what other expenses the client may need to pay. The following are examples of possible resources:
        1. Money on hand in the form of cash, checking or savings.
        2. Income the AU has that isn’t excluded for cash assistance. (income of an SSI child, earnings of an ineligible AU member, etc.)
        3. Money voluntarily provided by other individuals such as family or friends.
        4. Money from a non-needy relative caretaker living in the home.
      3. Check other resources that may be able to meet the client's needs.
      4. Look at what community resources are available to the client to meet the emergency need and refer as applicable (e.g. Catholic Charities, LIHEAP, Millionaire's Club, Multi-Service Center, Salvation Army, St. Luke's, St. Vincent DePaul, etc.).
    7. Refer all AREN requests for assistance beyond five hundred dollars and up to the seven hundred fifty dollar program limit to a supervisor or designee for approval of payment.
    8. Issue AREN for the approved needs by vendor payment after you determine the least amount necessary to meet a client's emergency housing or utility need,. You must issue AREN payments directly to a registered vendor.
    9. Give or send the ACES letter 0075-02 AREN Status to the client.
    10. Review the circumstances that led to the client requesting AREN and decide if the client should have a protective payee under WAC 388-460-0020 and WAC 388-460-0035. Refer the client to social services to get a payee if necessary.
    11. Document the following in the remarks of the AREN screen for the AU:
      1. Date and amount of request,
      2. Eligibility for TANF/SFA or RCA,
      3. The type of housing/utility emergency the client has,
      4. The good reason for not having funds to meet their expenses,
      5. The lowest amount needed to end the emergency need and how this amount (include the name, title, and phone number of the person you spoke with if you used a collateral contact),
      6. Whether or not you approved AREN,
      7. The vendor/landlord name and vendor ID number, and
      8. Amount approved (if any).
NOTES:
  1. Complete all AREN denials in writing. Use ACES letter 0075-02 AREN Status
  2. Find out if the utility company will separate the expenses if they provide services not related to the client's health or safety (e.g., one company provides electric, phone, cable, and garbage). Don't pay for services that are unrelated to health and safety if the company will separate the expenses.

 

EXAMPLES
  1. A three-person AU applies for AREN. Mom's gross earned income is $1500 a month. The AU isn’t eligible for AREN because the AU exceeds the gross earned income limit of $955 for the AU size. Ask the client if they want to apply for medical and food assistance.

  2. A two-person AU applies for TANF and AREN. Mom earns $800.00 monthly. The AU has no other income. Both the mother and the 17-year old child are fleeing felons. The AU isn’t eligible for AREN. The AU isn’t eligible for food assistance.

  3. A four-person AU applies for AREN. The father gets $800 a month in unemployment compensation. The AU isn’t eligible for AREN because the AU's unearned income is greater than the TANF/SFA and RCA payment standard of $613 for the AU size. Ask the client if they want to apply for food assistance.

  4. A three-person AU applies for AREN. Mom earns $900.00 monthly. The AU has no other income. They meet all the requirements for TANF eligibility. Approve AREN if the AU meets all other eligibility criteria. 

  5. In December, a TANF-eligible family of three requests AREN for $500 to repair the heater in their home. The family doesn’t have any other safe and reliable way to keep their home heated. The family isn’t on assistance and doesn’t want ongoing assistance. The family's gross income is normally $900 a month, but the father had to take a leave of absence for two months due to a medical emergency. Even though AREN would cover this expense, the AU is ineligible since the client doesn’t want ongoing benefits. Review eligibility for Diversion Cash Assistance for the emergency housing need under WAC 388-432-0005 with the client.

  6. A TANF AU requested AREN to help pay for a leak in the roof. The AU lives in an apartment and the lease agreement states that the landlord is responsible for maintenance and repairs of the apartment. The AU would have to contact the landlord and have them fix the roof. The client can reference the Residential Landlord-Tenant Act to persuade the landlord to make the needed repairs. If the family’s health or safety is endanger and the landlord refuses to make the needed repairs, use AREN for the least expensive option of making the repair or relocating the client.

  7. A three-person TANF AU requested AREN to help prevent eviction. The AU provided court papers showing the amount they owed. In order to avoid eviction, the AU needed to pay $600.00 in back rent and $80.00 in court and legal fees. We can use AREN to pay for the legal and court fees only if it will prevent the AU from eviction or foreclosure.

 


ACES Procedures

See Additional Requirement - Emergent Need (AREN)