Resolve Concerns

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We Want to Hear From You - Flyer (659 Kb)

We Want to Hear From You - Wallet Card (120 Kb)

Anyone with a complaint relating to a Children’s Administration case should first speak with the social worker. If talking with the social worker does not resolve the issue, contact the social worker's supervisor. If a conversation with the supervisor does not help, contact the Area Administrator.

There is also a formal Children’s Administration complaint process that may be used. The formal complaint process requires that one initiate the complaint with the local unit supervisor before involving the Area Administrator. If contact with the Area Administrator does not resolve the issue, one may contact the Regional Administrator.

Children's Administration Office of Constituent Relations

Anyone who needs help to resolve problems and to understand the formal complaint process may call or email the Children's Administration Office of Constituent Relations in Olympia:

Office of the Family and Children's Ombuds

Anyone may contact the Office of the Family and Children's Ombuds (OFCO) when they have a complaint or are unable to resolve a complaint about the Children's Administration. The term "ombuds" refers to a public official who serves as an independent voice for citizens who believe they have been treated unfairly by their government. The OFCO is an independent office within the Office of the Governor and can be reached at:

  • 1-800-571-7321