Who do I contact to file a complaint about my DDA Services?
- For Field Services: Start with your case manager. Contact your Local Office and ask for your case manager.
- For RHCs: Start with your Habilitation Plan Administrator. View RHC Contact info.
- For initial State Operated Community Residential, including SOLA, complaints, you may e-mail: socradvocacy@dshs.wa.gov
Who should I contact if my complaint is not resolved or I am not comfortable speaking with my Field Services case manager or RHC Habilitation Plan Administrator?
- Please escalate your concern through regional management up to the regional administrator level. View contact info for the field office (your local office) and ask for your regional administrator.
- For RHC clients, please escalate your concern to the superintendent of the RHC. View RHC contact info.
What if I have escalated my complaint but it is still not resolved? Who can I contact if I need more help?
Submit your concern to DDA in any of the following ways:
- Online: Access.dshs.wa.gov – a public website portal.
- Email: grievances@dshs.wa.gov – a centralized mailbox monitored by the DDA HQ Grievance Team.
- By phone: 1-800-737-0617 – the DSHS Community Relations phone line.
- In person at any DDA office.
Mail to:
Home and Community Living Administration
Attn: HCS/DDA Grievances
PO Box 45600
Lacey, WA 98504-5600