This web page is intended as a resource for residential providers who contract with DDA. Documents and other materials of interest to residential providers will be posted here. If you have specific requests, contact us at DDAFeedback@dshs.wa.gov.
General Provider Resources
Background Checks
- Background Checks
- Background Check Tracking Tool for Supported Living and Group Home Providers
- Background Checks - Character, Competence, and Suitability (CC&S) Review
- DDA Background Check Policy 5.01
End of Life Planning
- Actions to Take Before and After Someone Passes Away
- Estate Recovery: Repaying the State for Medical and Long-Term Services and Supports
Financial Resources
- Making The Most of Social Security Benefits
- Resource Guide: Managing Finances for Clients in Community Residential Services Programs
Incident Reporting
- Incident Report
- Policy 6.12Incident Management and Reporting for Residential Providers
- Complaint Resolution Unit (CRU) Posting Template
- Mandatory Reporter Training for Contracted Providers
- Mandatory Reporting Contacts
Individual Instruction and Support Plans (IISP)
Integrated Settings
- Integrated Settings Training for Providers
- Integrated Settings Brochure for Providers
- Integrated Settings Videos
- CQL Integrated Settings video for DSP’s
- Integrated Settings Checklist for Residential Providers (Optional)
- Code of Federal Regulations 441.301 (2014)
DDA's Medical Action Protocols
- Aspiration / Choking Plan Protocol
- Bowel Protocol
- Medication Administration RecordProtocol
- Seizure Protocol
- Skin Observation Protocol
- Vital Signs Tracking Protocol
Plans of Correction (POC)
- Plan of Correction (POC) Template- Region 1
- Plan of Correction (POC)Template - Region 2
- Plan of Correction (POC) Template - Region 3
Positive Behavior Support
- Positive Behavior Support Data Collection Tool
- Functional Assessment (FA) and Positive Behavior Support Plan (PBSP)
- Food Management and Health Promotion Strategies
Resources - General
- DDA Care Provider Bulletins
- DSHS Forms
- Packet Reimbursement Form (07/2025)
- Residential Provider Information Changes Form (Name, Address, etc.)
Training Tools
- Community Residential Training Evaluation
- Participant Toolkit for Residential Services/1163 Books (order #FFDSHS163)
- Residential Training Roster / Reimbursement
- Training and CE Tracking
Tools
- Community Residential Services Quality Assurance Tool
- Community Residential Services Quality Assurance Tool Tracker
- Home Environment QA Tool and Routine Maintenance Schedule
- Hospital Discharge Checklist
- Infection Control/Response Quality Assurance Tool
Transition
Alternative Living Resources
For questions about Alternative Living, please contact:
Meghan Hopkins, Waiver Residential Services Program Manager
360-968-3698
meghan.hopkins@dshs.wa.gov
Companion Homes Resources
For questions about Companion Homes, please contact:
Meghan Hopkins, Waiver Residential Services Program Manager
360-968-3698
meghan.hopkins@dshs.wa.gov
Supported Living, Group Homes, and Group Training Homes Resources
- Supported Living, Group Training Home, and Group Home Program Locator
- Request Certified Community Residential Service and Support Initial Application and Instructions at ccrssapplicationsrequest@dshs.wa.gov
For questions about the Supported Living program, please contact:
Megan Kwak, Community Residential Services
(360) 764-9909
megan.kwak@dshs.wa.gov
For questions about the Group Training Home or Group Home program contact:
AnnMarie DeGroot, Enhanced Community Residential Services Program Manager
(360) 584-7390
AnnMarie.DeGroot@dshs.wa.gov
Residential Quality Assurance Support
The Residential Quality Assurance Unit supports providers statewide with quality assurance needs, including navigating WAC and DDA Policy, providing technical assistance and training, on-site reviews, plans of correction support, and implementing quality assurance systems. For any questions or support requests, please email residentialqa@dshs.wa.gov.
