Letters Issues

Created on: 
Mar 28 2017

Letters listed in this chapter have known issues and you can view the documentation by clicking on the letter type series. When available, a Processing Alternative (PAL) is listed with each issue along with the associated Problem Report (PR) number.

If you are having an issue with an ACES letter and it's not shown here, please contact IT Solutions Customer Support at 360-664-4560.

If you have comments or suggestions for ways we can improve letters, please visit the Letters Review Board website.

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

002 - Approval Letter

Letter 002-01 (Approval Letter) - Approval letter randomly generates on some Basic Food Assistance Units (AUs) (PR 342544)

Situation:

Letter 002-01 is generating randomly when users take action in historical months.

Workaround:

Delete the letter when it generates if no other programs or benefits are affected.

If the letter is generated in overnight batch due to related PR 342095 (Eligibility doing unneeded recalculations daily), document in ACES that the letter generated incorrectly due to these two PRs.

Letter 002-01 (Approval Letter) - Approval letter created on a pending Assistance Unit (AU) (PR 345122)

Situation:

When an AU is pending, Letter 002-01 may incorrectly generate, causing an Abnormal End (ABEND) in the system. This letter is still committed to the client's letter history and is missing information in various text blocks.

Workaround:

Resend the appropriate 002-01 letter if the case has been approved and document this case action in ACES. If the letter was sent while the AU is still in pending status, document the issue in this PR in ACES.

999 - Computations

Letter 020-01 (MN Spenddown) - 999-03 Medical Assistance Computation: computation trailer lists income and resources for retro months (PR 4226) 

Situation:

An incorrect 999-03 trailer is being sent with Letter 020-01 when a spenddown is authorized and retro medical is done on the same day (with the same AUID). Letter 020-01 addresses the current base period; however, the 999-03 trailer is listing the income and the resources for the retro months.

Workaround:

Delete the system generated letter and manually create a separate 020-01 letter for each base period.

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.