Processing a Change of Circumstance

Created on: 
Nov 15 2019

Online Processing

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

What do I need to consider when processing a change of circumstance?

When processing a change of circumstance, it is very important to pay attention to the month in which the change occurred and verify that the change is made in the correct month.

When processing a change, make the change in the ongoing month (if needed) first and then any current and/or historical month(s).

Information in ACES, in most instances, does not copy forward from the current or historical month into the ongoing month.

If a change of circumstance results in an underpayment or overpayment, see the Benefit Error Group (BEG) chapter for information about processing a BEG.

See EAZ Manual – Change of Circumstances - TOC chapter for policy information regarding client change of circumstances.

Online Processing

How do I process a change of circumstance in ACES 3G?

In the Quick Navigation section on the Welcome Back page in

  1. Use the drop down menu in the Select a Type of ID field and select Client or Assistance Unit (AU).   
  2. Enter the [client ID or AUID] in the Enter an ID box.
  3. Use the drop down menu in the Select a Page field and choose Case Actions.  The ACES 3G Case Actions page will display in a new window.
NOTE: ACES 3G can also be accessed by hovering over the Case Maintenance link and selecting Case Actions on any client level page or any active AU level page in

From the ACES 3G Case Actions page:

  1. In the Change of Circumstances section, use the drop down menu to select the appropriate Benefit Month.
  2. Click the Start Changes link.

See the table of contents in the Change of Circumstance chapter for more information on completing a change of circumstance.


See ACES Screens and Online Pages for an example of pages or screens used in this chapter.