4.1 Career Scope Services Overview

The Career Scope Services Overview includes:

  • 4.1.1 What is Career Scope?
  • 4.1.2 What are Career Scope services?
  • 4.1.3 How are WorkFirst participants connected to Career Scope services?
  • 4.1.4 What is the referral process to Career Scope services?
  • 4.1.5 How long do Career Scope services last?
  • 4.1.6 What are Career Scope participation requirements?
  • 4.1.7 What are other considerations for accessing Career Scope services or other activities?
  • 4.1.8 Who provides post Career Scope services?

4.1.1 What is Career Scope?

Career Scope is a four phased WorkFirst employment services and career development pathway that

  • Moves beyond getting a job to helping participants move forward on a pathway towards self-sufficiency.
  • Focuses on value to the participant and meaningful engagement in activities that support skills development and employment.
  • Utilizes proven engagement and employment coaching techniques for more participant buy-in.
  • Defines ‘work ready’ to focus on those participants most ready for employment as a next step.
  • Provides individualized employment pathways to meet participants where they are – Coach Assisted, Coach Supported, and Coach Supervised work search services.
  • Shifts service delivery away from a one-size-fits-all approach to an individualized approach with flexible options for engagement.
  • Focuses on the development of ‘employment assets’ to ensure participants are fully prepared and packaged to look for work.
  • Utilizes peer to peer activities for added support.
  • Connects participants to ‘better fit’ employment (expanding sectors and demand occupations, career ladders and benefits) through targeted job development, including on-the-job training.
  • Expands skill development and online learning opportunities.
  • Utilizes strength-based employment assessments to help participants identify career pathways.
  • Focuses on long-term connections with post TANF working families through optional ongoing retention and career development services.

4.1.2 What are Career Scope Services?

Career Scope services are a package of structured employment activities that help participants find and keep jobs. For most participants, Career Scope services are their first WorkFirst activities and the key to their independence from public assistance. Career Scope services consist of Job Preparation and Work Search.

  1. Job Preparation: Activities to provide the skills needed to be successful in obtaining the best job possible.
    • Phase 1 – Orientation and Assessment (up to one week)
    • Phase II – Asset Development (up to two weeks)
  2. Work Search: Activities that continue to build on skills learned during job preparation with a focus on actual employer contacts.
    • Phase III – Employment Pathways (up to 9 weeks)
    • Phase IV – Workers and Careers (Post TANF Job Retention Services)

Work Search may also include:

Others, like LEP Pathway providers, may also provide employment services. See Pathways in the resource section below.

4.1.3 How are WorkFirst participants connected to Career Scope services?

DSHS case managers discuss work activity options with WorkFirst participants based on what they need in order to prepare to go to work. A Comprehensive Evaluation (CE) is conducted by DSHS case managers to determine participants' work readiness. Participants that meet the following work ready criteria may be referred to Career Scope.

The “Work Ready Criteria” aids in ensuring participants are ready, willing and able to benefit from employment activities. Using these criteria should result in fewer Refer Backs (RB), time saved and more effective participant engagement.

Participants referred to Career Scope services need to have:

  • A child care plan in place, with a back-up plan.
  • A reliable transportation plan or ability to get reliable transportation, including back-up transportation plan.
  • A current Comprehensive Evaluation (CE) in eJAS per the WorkFirst Handbook.
  • A picture ID and Social Security information or be able to obtain within the first 4 weeks of Career Scope.

Participants being referred to Career Scope need to be –

  • Willing, able, and available to accept employment if offered – FT employment being the goal in helping move families toward self-sufficiency.
  • Able to -
    • participate in Career Scope FT (33 - 38 hours per week)or
    • 20 hours per week for single parents with a school aged child under the age of 6 or
    • participate in Career Scope PT (a minimum of 10 hours per week) while completing the last 4 weeks of another work readiness activity (Commerce Programs, training and/or education) or
    • participate in Career Scope PT (a minimum of 10 hours per week) while participating in barrier removal activities as outlined in their Individual Responsibility Plan (IRP).

Preferred, but not required – A high school diploma or high school equivalency certificate or be enrolled in a high school equivalency program and making satisfactory progress.

For more on when it is appropriate to refer Community Jobs participants to job search, please refer to section 8.3.12 - Stacking CJ with part time Job Search?

Participants who are employed and still on WorkFirst may be referred to Career Scope for services to find a full-time or better job regardless of the number of hours they can participate as long as they are meeting full-time participation and can come into the WorkSource Center as agreed to with their WFPS and listed on their IRP. ESD employment coaches will determine the services   participants need to be successful.

4.1.4 What is the referral process to Career Scope services?

DSHS staff refers participants to ESD Career Scope services by using the RIcomponent code. Participants need to have childcare and transportation plans in place before they enter Career Scope activities. The RI should only be opened for the actual time participants need to prepare for Career Scope services, but no more than 7 days. The RI can be extended an additional 7 days if necessary, but should only be opened for the actual time participants need to prepare for Career Scope services. DSHS workers must case manage the RI component to ensure  participants are making progress in preparing to enter Career Scope.

(Exceptions: For Limited English Proficient (LEP) refer to Chapter 5.2 LEP Pathway or for Tribal participants, the worker enters the JS code with the contractor code, if the tribe has one, and also uses the RT indicator.)

4.1.5 How long do Career Scope services last?

Career Scope services last up to twelve weeks, divided into three active phases and one post TANF phase for job retention and wage progression  (Workers and Careers). DSHS staff can approve additional Career Scope services based on participation and the recommendations of ESD Career Scope coaches as part of the " Continuous Activity Planning" process.

  • The first two phases of Career Scope services are spent conducting Job Preparation activities in Phase I – Orientation, Assessment and Phase II – Asset Development. Job Preparation is planned for and conducted during the first three weeks (21 calendar days) of Career Scope services. The time spent in Job Preparation activities can be reduced or extended based on what the participant requires to prepare them to make employer contacts.
  • The second two phases of Career Scope services occurs after Job Preparation when participants begin their job search and are placed in an employment pathway (Phase III). Phase III lasts until participants reach the end of their 12 weeks, become employed or are determined inappropriate for job search and referred back to DSHS for other services. Phase IV – Workers and Careers is a voluntary post-TANF support program that can last up to one year.

4.1.6 What are Career Scope participation requirements?

Participants are expected to engage in activities designed to reflect a workplace-like environment in order to prepare them to interact with employers, enter employment and keep their jobs. Attendance, punctuality, participation and appropriate attire should all be considered.

  1. Each participant is required to participate:
    • Daily (if in fulltime Work Search), or
    • As directed in the IRP and agreed to with the ESD Career Scope coach (if in part time Job Search),
  2. Participants will sign in or be signed into CATS each day they are required to report to their local office. At a minimum participants in fulltime or part time work search must physically come into the office and sign in or be signed into CATS once per calendar week (Monday – Friday).
  3. Career Scope coaches will discuss participation standards with participants after each excused or unexcused absence to improve participant's engagement in activities. The intervention (contact or attempt to contact)will be documented in eJAS notes. The Career Scope coaches will also contact (phone, email, etc.) the WFPS after each unexcused absence. This contact or attempt to contact will be entered in eJAS notes.
  4. On the day following 2 excused or 2 unexcused absences, Career Scope coaches will immediately notify the WFPS to determine if job search is the appropriate activity. If job search is determined to be the most appropriate activity, Career Scope coaches will document in eJAS notes the corrective action(s) being taken to improve participation. If participation does not improve, the steps in #5 below will be followed.
  5. After conducting a CAP, if it is apparent that Career Scope services are not the appropriate activity for a participant, Career Scope coaches will manually refer the participant back to DSHS. Whenever possible include participants in the joint evaluation process. Also, note a recommendation for alternative services following the Criteria for Decision Making . If contact with the case manager cannot be made by the second day following a second unexcused absence, and the participant continues to not engage in job search, a CAP note will be entered detailing the reason for the referral back and attempts to contact the WFPS or DSHS supervisor. Career Scope coaches will then close the activity code and enter an RB for no more than 4 days.
  6. When participants call in to be excused, they are excused from participation only for the number of hours necessary. This could be for the entire day. Career Scope coaches document excused absences in CATS or if circumstances require, excused absences will be documented in eJAS notes. This system must be foolproof in each office to ensure that not even one participant is referred back to DSHS for non-participation.
  7. Career Scope coaches will ensure all cases of non-participation and action to correct the situation are documented in eJAS notes. Career Scope coaches must make every attempt to work with participants and WFPS so an RB is not required.

DSHS must begin the sanction process for non-participation if participants fail to participate in Career Scope services, such as being referred back for failing to phone in to be excused   2 or more times. Good cause must be determined for the reasons participants did not call in as well as the reasons why they did not participate. (For Good Cause information, refer to Handbook section 3.5 Sanctions.)

4.1.7 What are other considerations for accessing Career Scope services or other activities?

Participants may be referred to various "pathways" to access Career Scope services or other activities such as education and training, Community Services or Community Jobs. Referral and job search documentation procedures may differ. They may be referred to the Pregnancy to Employment Pathway or LEP Pathway. For additional information on Pregnancy to Employment Pathway see section 5.1 or the LEP Pathway in section 5.2

4.1.8 Who provides Post Employment Career Scope services?

Employment Security staff and/or Career Scope coaches can provide post-employment services to help participants who are employed to find full-time or better jobs. Refer to Chapter 4.2 Career Scope Services - Job Preparation/Work Search (Post Employment Services) for details.


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