New Law Requires Electronic Payments from Most Employers

Effective January 1, 2019 as part of Substitute Senate Bill 6334, an employer or other business that receives an Income Withholding Order (IWO) from the Washington State Department of Social and Health Services, Division of Child Support (DSHS-DCS), must send payments electronically.

The new law applies to businesses that have:

  • 10 or more employees/ contractors that receives an IWO or

  • less than 10 employees if the business receives more than one IWO or

  • if the business uses a payroll processing company or

  • if the business is required to file and pay taxes electronically to the Department of Revenue.

DCS is working hard to make this transition as easy as possible. Employers can pay online or choose from other electronic payment options. Employers are encouraged to switch to electronic payments early, and avoid a crunch as the deadline approaches. In addition, a waiver process will be available for some employers unable to implement EFT by the deadline. Employers also can call the DCS Central Services EFT unit at 800-468-7422800-468-7422800-468-7422 for assistance.

We will provide  updated information as it becomes available, on our website, www.childsupportonline.wa.gov. Thank you for your continued support of the child support program.

Thank you for helping children and families

As an employer, you are a key partner in Washington State’s child support program. With your help, over 350,000 children receive child support services. Thank you!  Employers are responsible under state and federal law to report newly hired employees, withhold income, send payments to the Division of Child Support (DCS), and enroll children in health insurance plans.  Your participation is critical to the success of the child support program.  And to assist with these requirements,  the DCS Employer Guide and Frequently Asked Questions section of the DCS website answers many employer questions.  Working together, we can continue to improve the lives of children.


For assistance, employers may contact the Employer Ombudsman within the agency's Community Relations Unit.

  • Send an email to dcs-cru@dshs.wa.gov; or
  • Call the Employer Hotline toll-free at 1-800-591-2760800-468-7422800-468-7422

You can also contact a Support Enforcement Officer at the DCS field office which handles a specific case. If you have received paperwork from DCS, the contact information is listed on each document.