Office of Financial Recovery (OFR)

Created on: 
Dec 07 2016

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

What is the Office of Financial Recovery (OFR)?

OFR is the centralized collection agency for the Department of Social and Health Services (DSHS) programs. 

What information does ACES send to the Office of Financial Recovery (OFR)?

ACES sends a monthly Client Receivable System (CRS) interface to OFR that includes the following:

  • One Assistance Unit (AU) number from each cash and/or food household.
  • Client IDs of the active clients participating in the AU (at the time the overpayment occurred).
  • Social Security Numbers (SSNs) of the active clients participating in the AU.
  • Client demographic data of the active clients participating in the AU (at the time the overpayment occurred).
  • Household address information.
  • Household Primary Language code.
  • ACES program type.
  • Client paid through date.
  • The ongoing benefit amount before any recoupment for active AUs.
  • The date that Federal funding stopped for a Basic Food AU that flipped from Mixed Funding or Federal funding to State only funding,
  • Overpayment(s) by month, and
  • Overpayment reason code

The file does NOT include:

  • Summer Lunch AUs (program type SL),
  • Any Medical AUs,
  • Any closed AUs that have a paid through date of more than one year prior and it is not the most recently closed AU for the client, and
  • Any denied AUs with a status more than 6 months prior.

For more information about Benefit Errors, see EA-Z Manual – WACs 388-410-0001 through 388-410-0040.

How does the Office of Financial Recovery (OFR) process Supplemental Security Income (SSI) Interim Assistance Reimbursement payments?

When an Aged, Blind, or Disabled client begins receiving SSI, and the initial SSI check is sent to the state OFR:

  • Determines the assistance recovery amount,
  • Deducts allowable client attorney fees, and
  • Sends any balance remaining to the SSI client.

For more information, see EA-Z Manual - WAC 388-474-0020 What can an aged, blind, or disabled (ABD) cash assistance client expect when supplemental security income (SSI) benefits begin?

 What action is required by workers for the Office of Financial Recovery (OFR) interface?

The OFR interface does not require any worker updates or changes to a case.

Online Processing

What information does ACES receive from the office of Financial Recovery (OFR)?

ACES receives overpayment recoupment information monthly from OFR’s Accounts Receivable Management System (ARMS).

ACES updates the Eligibility Details page to reflect the recoupment amounts and sends the appropriate change letter. For more information, see:

Mainframe Processing

What information does ACES receive from the office of Financial Recovery (OFR)?

ACES receives overpayment recoupment information monthly from OFR's Accounts Receivable Management System (ARMS).

ACES updates the CAFI/FSFI screen to reflect the recoupment amounts and sends the appropriate change letter. For more information, see:

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.