Initial Issuance

Created on: 
Jul 18 2016

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.

What is initial issuance for Basic Food benefits?

Initial issuance of Basic Food is the first benefit amount a client receives after approval. The user has a choice of generating the issuance through the regular daily issuance processed in overnight batch or by immediate issuance.

What is immediate issuance for Basic Food benefits?

Immediate issuance of Basic Food is the same day issuance of benefits to the client, also known as Expedited benefits. The benefits are issued at the next scheduled daily issuance.  The daily issuance times are 9:30 a.m., 12:30 p.m., 3:30 p.m. and 5:30 p.m.

Can I issue cash benefits by Immediate issuance?

Cash benefits cannot be issued using immediate issuance and can only be issued in overnight batch.

Online Processing

How do I issue Basic Food benefits by initial issuance?

To issue benefits by initial issuance when finalizing a case take the following steps:

  1. Answer the following questions on the Eligibility page in Finalize. 
  • Do FS Benefits need to be issued immediately?
    • Select the Yes radio button to issue benefits as an immediate issuance at the next scheduled daily issuance (9:30 a.m., 12:30 p.m., 3:30 p.m. or 5:30 p.m.). For more information on immediate issuance see How do I Issue Basic Food benefits by immediate issuance?
    • Select the No radio button to issue benefits as a regular issuance in overnight batch.
  • Do you want an EBT Card mailed to the HOH?
    • Select the Yes radio button to have Fidelity Information Services (FIS) mail an EBT Card to the client.
    • Select the No radio button and FIS doesn't mail a card to the client. Either the client already has an EBT card or a new card is issued at the local office.

The questions on the Eligibility page in 3G for a Basic Food Assistance Unit (AU) apply specifically to the issuance of Basic Food benefits and issuance of an EBT card.

How do I issue Basic Food benefits by immediate issuance?

To issue benefits by immediate issuance when finalizing a case take the following steps:

  1. Answer the following question on the Eligibility page in Finalize:
  •  Do FS benefits need to be issued immediately?
    • Select the Yes radio button to issue benefits as an immediate issuance at the next scheduled daily issuance (9:30 a.m., 12:30 p.m., 3:30 p.m. or 5:30 p.m.).
    • Upon completion of the request for the immediate issuance the user is locked out of that AU and any related AU until batch processing has occurred overnight.
    • The lockout is for update mode only.
      • Inquiry is still accessible.
      • This eliminates the possibility of changing case data that would affect benefit eligibility and calculations after they have been determined for issuance.

Mainframe Processing

How do I issue initial issuance for Basic Food benefits?

To issue benefits by initial issuance when finalizing a case take the following steps:

  1. Answer the following questions on the APP2 screen in Finalize:
  • Do FS benefits need to be issued immediately?
    • Enter a Y in the field following the question to issue benefits as an immediate issuance at the next scheduled daily issuance (9:30 a.m., 12:30 p.m., 3:30 p.m. or 5:30 p.m.).  For more information on immediate issuance see How do I Issue Basic Food benefits by immediate issuance?
    • Enter an in the field following the question to issue benefits as a regular issuance in overnight batch.
  • Do you want an EBT Card mailed to the HOH?
    • Enter a Y in the field following the question in order to have Fidelity Information Services (FIS) mail an EBT Card to the client.
    • Enter an in the field following the question and FIS doesn't mail a card to the client. Either the client already has an EBT card or a new card will be issued at the local office.

The questions on the APP2 screen in Mainframe for a Basic Food Assistance Unit (AU) apply specifically to the issuance of Basic Food benefits and issuance of an EBT card.

How do I issue Basic Food benefits by immediate issuance?

To issue benefits by immediate issuance when finalizing a case take the following steps:

  1. Answer the following question on the APP2 screen in Finalize:
  •  Do FS benefits need to be issued immediately?
    • Enter a Y in the field following the question to issue benefits as an immediate issuance at the next scheduled daily issuance (9:30 a.m., 12:30 p.m., 3:30 p.m. or 5:30 p.m.).
    • Upon completion of the request for the immediate issuance the user is locked out of that AU and any related AU until batch processing has occurred overnight.
      • The lockout is for update mode only.
      • Inquiry is still accessible.
      • This eliminates the possibility of changing case data that would affect benefit eligibility and calculations after they have been determined for issuance.

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.