Replacement/Reissuance

Created on: 
Apr 08 2019

See ACES Screens and Online Pages for an example of pages or screens used in this chapter. 

What is the difference between replacement and reissuance from ACES system perspective?

NOTE:  The difference between replacement and reissuance depends on what coding is used.  A replacement or reissuance will always be mailed to the address in the ongoing month.

A replacement refers to replacing a lost, stolen or destroyed issuance.  Replacements are issued exactly as the original issuance and will be mailed to the address in the ongoing month.

Reissuance is when an original issuance has been or will be canceled.  Reissuances are issued based on the last eligibility information for the benefit month(s) covered in the reissuance, and will be mailed to the address in the ongoing month.

In what situations would I replace or reissue Electronic Benefit Transfer (EBT) or Electronic Fund Transfer (EFT) benefits?

For information about when to replace or reissue benefits, see EAZ Manual 388-412-0040 - Can I get my benefits replaced? 

How do I replace Electronic Benefit Transfer (EBT) benefits lost due to Department error or expungement?

EBT Headquarters staff are responsible to replace EBT benefits lost due to Department error or expungement.  For more information, see EAZ Manual 388-412-0040- Can I get my benefits replaced?

How do I replace Basic Food benefits lost in a household disaster or misfortune?

To replace Basic Food benefits lost or damaged in a natural disaster, follow the instructions in Benefit Replacement - Food Lost in a Household Disaster or Misfortune.

How do I replace/reissue an Electronic Benefit Transfer (EBT) card in ACES.online?

To replace/reissue an EBT card in ACES.online, follow the steps at Online Process - How do I replace an Electronic Benefit Transfer (EBT) card in ACES.online?

When will a vendor receive payments?

Vendor payments can take 5 to 7 business days from the time the issuance is approved.  

 

See ACES Screens and Online Pages for an example of pages or screens used in this chapter.