120: SPA ON HOLD

DESCRIPTION

This alert generates the day after an AU is placed on SPA Hold by the user or ACES. A new alert generates each day the AU is on SPA. Only one alert per head of household generates.

ACES deletes all SPAs nightly. Any unfinished work on a deleted SPA will be lost.

 

PROCEDURE

To inquire on a case held on SPA, take the following steps:

  1. From the ALPR or ALCA screen, enter [I] – SPA Inquiry in the select field.
  2. Press <F15> and the HELD screen displays.
  • This screen shows the menu option used, the benefit month, and the user ID of the user working on the AU when it was placed on SPA.
  1. Press <F3> to return to the alerts screen.

To remove a case from SPA and complete the case actions, the user that was in the case at the time the case was put on SPA or a Regional Supervisor (unit type 86) with the region, must access the case:

In the same benefit month and menu option the case was put on SPA.

  1. Press <TRANSMIT> from the HELD screen to access and complete the case actions.
  2. To remove the SPA and disregard all changes previously made, enter [Y] – Yes in the Del field and press <F24>.

 

DISPOSITION

Enter [Y] in the D field and <TRANSMIT>.