This two-tier alert generates for the following reasons which display in the second line of the alert:
· SSN NOT IN FILE.
· SURNAME MATCHED BUT DOB DIDN’T MATCH.
· NAME DOES NOT MATCH, BUT DOB WAS CHECKED.
· SSN FROM SVES DOES NOT MATCH THE SSN ON CL DB.
1. Enter a [Y] in the S field press <F13> to view the second tier.
o The second tier of this alert is the State Online Query (SOLQ) system.
2. Review SOLQ for any errors in client’s Name, DOB, or SSN.
3. Update the client’s DEM1 screen with correct information as appropriate.
The system AUTO dispositions the alert in overnight batch when the discrepancy has been corrected.