197: SSI APPEAL ACTION REPORTED ON SDX

DESCRIPTION

This alert generates when the SDX interface identifies a client has an appeal pending.

 

PROCEDURE

  1. Review the information to determine if continued eligibility exists.
  2. If continued eligibility exists, update the case Narrative.
  3. Notify the SSI facilitator of the appeal per local office procedure.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.