247: SDX SHOWS CLIENT MARRIED, ACES DOES NOT

DESCRIPTION

This alert generates when the SDX record indicates a client as married and the Client Details page does not match that information.

 

PROCEDURE

  1. Review client information and household composition.
  2. Send a request for verification as needed.

 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.