274: SDX INTERFACE MISMATCH - SEE LINE 2 FOR DETAILS

DESCRIPTION

This two-tier alert generates when the SDX interface reconciliation (master file) process discovers a discrepancy between the SDX file and the ACES database.

 

PROCEDURE

  1. Review the second line of the alert for information on the mismatch.
  2. In ACES Mainframe, enter a [Y] in the S field and press <F13> to view the second tier.
  3. Review the ACES and SDX information for any changes needed to the ACES system.
  4. In ACES 3G, take appropriate action to update the case or send any requests for verification as needed.
 

DISPOSITION

In ACES 3G, to delete an alert place a checkmark next to the alert on the Case Actions page. In ACES Mainframe, enter [Y] in the D field and <TRANSMIT>.